Summary
Overview
Work History
Education
Skills
Timeline
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Alyssalynn Marie Linderholm

Wildwood,IL

Summary

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

17
17
years of professional experience

Work History

Technology Secretary/ Student Support Tech

Woodland School District 50
08.2022 - Current
  • Placing purchase orders and maintaining documentation for new and pervious software
  • Proficient with using Skyward for purchasing and student records
  • Developed efficient filing system, enhancing document retrieval speed
  • Facilitated communication between departments to streamline workflow
  • Implemented office supply inventory management, reducing costs
  • Trained new secretary staff on best practices and office protocols
  • Coordinated travel arrangements
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Assisted in project management tasks, ensuring deadlines were met
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Collaborated with peers on group assignments, fostering teamwork and effective communication skills.
  • Provides frontline support for Chromebooks, Google Apps, and LMS.
  • Follows up with support staff and with users to ensure timely and satisfactory issue resolution.
  • Provides basic Chromebook troubleshooting and defined resolution support.
  • Maintains Dell certification and renewal.
  • Maintains repair documentation.
  • Assists in unloading Chromebook devices for enrollment.
  • Assists in enrolling Chromebook devices for deployment.
  • Assists in distributing devices to students and staff when needed.
  • Assists in collecting devices from students and staff.
  • Works with users by answering phone calls in a timely manner.
  • Works with users by answering emails from both staff and students in a timely manner.
  • Interacts with users of varying ages and experience levels, including, but not limited to, administrators, staff, and students.
  • Assists in other areas as needed.
  • Complete other duties as needed.

Teller Supervisor

First Midwest Bank
08.2008 - Current
  • Serve clients in a courteous and professional manner while processing a variety of transactions using good judgment.
  • Full participation in Bank’s sale programs as directed by the Branch Manager.
  • Follow all policy and guidelines of those of First Midwest Bank Policy manual, Teller producer Manual.
  • Work with Branch Manager, Teller Supervisor, and other tellers to achieve Bank, Branch, Personal goals
  • Mentor less experienced tellers
  • Required skills, training, and experience in training new tellers.
  • Perform both Personal banker and Teller function in the delivery of efficient, accurate and professional service.
  • Maintaining thorough knowledge of all bank products and services.
  • Engage in outbound calls for sales and maintenance of accounts and to offer promotions.
  • Making appropriate referrals to other lines of business, such as Commercial, Wealth Management and On the Job banking.
  • Meets or excesses establish referral sales goals and telephone calls presented to me from management.
  • Maintains a system of follow up with existing or new clients by phone, or mail to generate additional business.
  • Experience in leading not limited to Auto Loan, Home Equity and Home improvement loans.
  • Chosen by upper management to be transferred to the Winthrop Harbor location to be the permanent conversion and training support.
  • While at the Winthrop Harbor location I have been responsible for training the staff, bring the branch up to First Midwest Bank policy and producers. Making executive decision while the location has been down a Branch Manager.
  • Working closely with our Small Business partner to better service the small businesses in the Winthrop Harbor area.
  • Assisting the team on expanding their knowledge of First Midwest Bank products.
  • Consumer Banking Representative for 4 plus years with First Midwest Bank
  • In branch support for Norstates and Bridgeview Conversions.
  • Currently managing and publishing both locations on Cloudcord.
  • Have worked and managed past due and drilling of Safe boxes at all locations I have previously worked at.
  • Trained and mentored new tellers, enhancing team performance and customer service skills.
  • Supervised daily teller operations, ensuring compliance with bank policies and procedures.
  • Implemented workflow improvements, increasing efficiency in customer service delivery.
  • Analyzed transactional data to identify trends and recommend process enhancements.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.

Service Clerk

Walgreen’s
04.2008 - 08.2008
  • Customer service and cash handling
  • Assist in inventory control, facing products and replenishing supplies and cashier
  • Open and closing the store duties and assist with photo and cosmetics
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries, providing knowledgeable recommendations.
  • Maintained store organization and cleanliness to enhance shopping experience.
  • Stocked shelves and managed inventory levels to ensure product availability.
  • Trained new staff on operational procedures and customer service standards.
  • Collaborated with team members to address customer concerns promptly and effectively.
  • Monitored sales trends to assist in merchandising strategies and promotions.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Maintained and organized service reception area and checkout counters.
  • Actively participated in team meetings, offering valuable feedback on ways to improve overall performance.

Education

Associate of Arts - Alcohol and Substance Abuse Counseling

College of Lake County
Grayslake, IL
05.2012

Skills

  • Skilled in Microsoft Word, Excel and PowerPoint
  • Capable of typing at least 60 words per minute
  • Quick learner and efficient worker
  • Able to multitask
  • Developed interpersonal communication skills in person, over the phone and electronically
  • Problem solver in stressful situations and when a solution needs to be determined as soon as possible
  • Independent worker but also a team player
  • Verbal and written communication
  • Organization
  • Keyboarding skills
  • Supply ordering
  • Managing purchasing activities

Timeline

Technology Secretary/ Student Support Tech

Woodland School District 50
08.2022 - Current

Teller Supervisor

First Midwest Bank
08.2008 - Current

Service Clerk

Walgreen’s
04.2008 - 08.2008

Associate of Arts - Alcohol and Substance Abuse Counseling

College of Lake County

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Alyssalynn Marie Linderholm