Allen Truong
Rockford
Summary
Dynamic professional with extensive experience in customer engagement and team collaboration. Demonstrated ability in conflict resolution and effective time management, fostering a positive work environment. Committed to leveraging skills to improve customer experiences in future positions.
Overview
2
2
years of professional experience
Work History
NIU Dining Hall Associate
Campus Dining Services at Northern Illinois Univer
DeKalb
03.2026 - 05.2026
- Assisted in food preparation and service for dining events.
- Maintained cleanliness and organization of dining areas and equipment.
- Collaborated with team members to ensure smooth dining operations.
- Engaged with customers to provide excellent service and address inquiries.
- Operated kitchen equipment according to safety and health standards.
- Built relationships with customers by providing friendly customer service.
- Maintained positive working relationship with fellow staff and management.
Walmart store associate
Wal-Mart Stores, Inc.
Rockford
09.2024 - 08.2025
- Demonstrated excellent customer service skills at all times.
- Provided excellent customer service by addressing concerns promptly.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to meet daily operational goals.
- Maintained store cleanliness and organized merchandise displays.
- Followed safety procedures to ensure a secure shopping environment.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
High School Diploma -
Jefferson High School
Rockford, IL06-2025
Some College (No Degree) - Nursing
Northern Illinois University
Dekalb, IL06-2026
Skills
- Food safety compliance
- Inventory management
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Problem-solving
- Critical thinking
- Communication skills
Timeline
NIU Dining Hall Associate
Campus Dining Services at Northern Illinois Univer
03.2026 - 05.2026
Walmart store associate
Wal-Mart Stores, Inc.
09.2024 - 08.2025
High School Diploma -
Jefferson High School
Some College (No Degree) - Nursing
Northern Illinois University