Alize Thomas
Danville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Blue Cross and Blue Shield
Remote
08.2023 - Current
- Utilized technology and specialized software to maximize productivity.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed customer inquiries through telephone, email and social media interfaces.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Developed strategies for improving customer experience while maintaining compliance standards.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Remote
01.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Addressed customers courteously using suitable methods and problem-solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Responded to telephone inquiries and complaints following standard operating procedures
- Provided account information to customers and explained bill service policies and customer rights
- Remote work from home.
FRONT DESK RECEPTIONIST
Holiday Inn Express and Suites
Danville
01.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Transcribed phone messages and relayed to appropriate personnel
- Used internal software to process reservations, check-ins, and check-outs
- Collected room deposits, fees, and payments
- Monitored office supplies by checking inventory and placing orders
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Kept accounts in balance and ran daily reports to verify totals.
Education
HIGH SCHOOL DIPLOMA -
Danville High School
Danville, IL01.2017
Skills
- Data Recovery
- Providing Information And Resources
- Chart Pulling
- Patient Greeting
- Order And Refund Processing
- Technical Troubleshooting
- Microsoft Windows And Office Troubleshooting
- Network Software Evaluation
- Call Center Operations
- Upselling Products And Services
- Customer Retention Strategies
- Microsoft Excel
- Inbound And Outbound Calling
- Microsoft Office
- Data Entry And Maintenance
- Customer Account Management
- Scheduling Appointments
- HIPAA Compliance
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Blue Cross and Blue Shield
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2019 - 01.2022
FRONT DESK RECEPTIONIST
Holiday Inn Express and Suites
01.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
Danville High School