Summary
Overview
Work History
Education
Skills
Timeline
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Aliyah Starks

Chicago

Summary

A quick- learning and well-seasoned server with 8+ years of front-of-house restaurant experience. I'm a very personable employee, which helps me work well with my team and clients. I'm looking for a fast-paced work environment where I can work with a dedicated team and provide excellent customer service.

Overview

6
6
years of professional experience

Work History

Server

KoFusion
02.2024 - 06.2024
  • Memorized our menus 30 cocktail recipes and mixed drinks for guests nightly
  • Served to guests' individual taste through menu and ingredient knowledge
  • Handled an average of 12 tables nightly while providing excellent customer service in a fine dining environment

Server/ Hostess

Nico Osteria
06.2022 - 01.2023
  • Handled over 100 guests nightly as the main hostess in a fine-dining environment.
  • Handled all calls for reservations, take-out orders, and dining questions

Lead Hostess/ Trainer

Steak48
01.2022 - 01.2023
  • Provided attentive and professional customer service and was involved in training new team members
  • Created nightly floor plans and plotted seating arrangements for over 400 guests nightly
  • Handled over 300 phone calls daily with guests to confirm reservations and follow up with previous visits

Server

Perry's Steakhouse and Grille
07.2021 - 12.2022
  • Used menu knowledge to assist guests in their order selection with wine and food recommendations.
  • Frequently assisted colleagues during rush periods to promote teamwork while providing a positive customer service to guests
  • Up-sold appetizers, specialty beverages, and desserts to guests in order to increase check averages

Hostess

The Hampton Social
04.2019 - 01.2020
  • Managed over 100 nightly reservations and all large party gatherings
  • Analyzed flow of customers and created wait times during rush hours to ensure a quality server and customer experience

Hostess

Olive Garden
12.2018 - 07.2021
  • Assisted with all nightly reservations and table seating arrangements
  • Answered and packaged all take-out orders

Education

BALAS - Global Studies- International Economics

University of Illinois At Urbana-Champaign
Champaign, IL
05.2024

William Fremd High School - undefined

William Fremd High School
Palatine, IL
05.2020

Skills

  • Spanish
  • French
  • German
  • Customer service
  • Microsoft Office
  • Google Suite
  • Public Speaking
  • OpenTable
  • Organizational skills
  • Team collaboration
  • Problem solving
  • Point of sale (POS) system operations

Timeline

Server

KoFusion
02.2024 - 06.2024

Server/ Hostess

Nico Osteria
06.2022 - 01.2023

Lead Hostess/ Trainer

Steak48
01.2022 - 01.2023

Server

Perry's Steakhouse and Grille
07.2021 - 12.2022

Hostess

The Hampton Social
04.2019 - 01.2020

Hostess

Olive Garden
12.2018 - 07.2021

William Fremd High School - undefined

William Fremd High School

BALAS - Global Studies- International Economics

University of Illinois At Urbana-Champaign

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Aliyah Starks