Aliyah Starks
Chicago
Summary
A quick- learning and well-seasoned server with 8+ years of front-of-house restaurant experience. I'm a very personable employee, which helps me work well with my team and clients. I'm looking for a fast-paced work environment where I can work with a dedicated team and provide excellent customer service.
Overview
6
6
years of professional experience
Work History
Server
KoFusion
2024.02 - 2024.06
- Memorized our menus 30 cocktail recipes and mixed drinks for guests nightly
- Served to guests' individual taste through menu and ingredient knowledge
- Handled an average of 12 tables nightly while providing excellent customer service in a fine dining environment
Server/ Hostess
Nico Osteria
2022.06 - 2023.01
- Handled over 100 guests nightly as the main hostess in a fine-dining environment.
- Handled all calls for reservations, take-out orders, and dining questions
Lead Hostess/ Trainer
Steak48
2022.01 - 2023.01
- Provided attentive and professional customer service and was involved in training new team members
- Created nightly floor plans and plotted seating arrangements for over 400 guests nightly
- Handled over 300 phone calls daily with guests to confirm reservations and follow up with previous visits
Server
Perry's Steakhouse and Grille
2021.07 - 2022.12
- Used menu knowledge to assist guests in their order selection with wine and food recommendations.
- Frequently assisted colleagues during rush periods to promote teamwork while providing a positive customer service to guests
- Up-sold appetizers, specialty beverages, and desserts to guests in order to increase check averages
Hostess
The Hampton Social
2019.04 - 2020.01
- Managed over 100 nightly reservations and all large party gatherings
- Analyzed flow of customers and created wait times during rush hours to ensure a quality server and customer experience
Hostess
Olive Garden
2018.12 - 2021.07
- Assisted with all nightly reservations and table seating arrangements
- Answered and packaged all take-out orders
Education
BALAS - Global Studies- International Economics
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
William Fremd High School - undefined
William Fremd High School
Palatine, IL05.2020
Skills
- Spanish
- French
- German
- Customer service
- Microsoft Office
- Google Suite
- Public Speaking
- OpenTable
- Organizational skills
- Team collaboration
- Problem solving
- Point of sale (POS) system operations
Timeline
Server
KoFusion
2024.02 - 2024.06
Server/ Hostess
Nico Osteria
2022.06 - 2023.01
Lead Hostess/ Trainer
Steak48
2022.01 - 2023.01
Server
Perry's Steakhouse and Grille
2021.07 - 2022.12
Hostess
The Hampton Social
2019.04 - 2020.01
Hostess
Olive Garden
2018.12 - 2021.07
William Fremd High School - undefined
William Fremd High School
BALAS - Global Studies- International Economics
University of Illinois At Urbana-Champaign