Alitzel Hernandez
Chicago
Summary
Dedicated Front End Coordinator with strong skills in customer service and transaction management. Proven ability to resolve issues quickly and enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Front End Coordinator
Marshalls
Chicago
03.2024 - Current
- Managed cashier functions to maintain efficient transaction processes.
- Coordinated daily front-end operations to ensure seamless customer experiences.
- Handled customer inquiries and resolved issues promptly and professionally.
- Communicated effectively with team members to enhance workflow and service quality.
- Coached and mentored newly hired employees on front-end operational and customer service work.
Beauty Coordinator
Marshalls
Chicago
09.2024 - 03.2025
- Coordinated product displays to enhance visual merchandising standards.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Executed seasonal promotions and special events in alignment with brand guidelines.
- Created visual merchandising plans to maximize sales of products within designated areas of the store.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Merchandise Coordinator
Sierra Trading Post
Maple Grove
02.2024 - 08.2024
- Managed merchandise displays to enhance customer engagement and product visibility.
- Coordinated inventory management processes to ensure optimal stock levels.
- Developed training materials for new staff on merchandise handling procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
Trader Joe's
Maple Grove
06.2022 - 01.2024
- Provided exceptional customer service in a fast-paced retail environment.
- Stocked shelves and organized merchandise to enhance store presentation.
- Assisted customers with product inquiries and recommendations effectively.
- Maintained cleanliness and organization of work areas throughout the store.
- Collected and prepared product samples for quality assurance testing.
- Handled cash, credit, and digital payments following company procedures.
Education
High School Diploma -
Wayzata High School
Plymouth, MN06-2019
Some College (No Degree) - Education
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Customer service
- Transaction management
- Inventory control
- Visual merchandising
- Training development
- Customer relationship management
- Problem solving
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Beauty Coordinator
Marshalls
09.2024 - 03.2025
Front End Coordinator
Marshalls
03.2024 - Current
Merchandise Coordinator
Sierra Trading Post
02.2024 - 08.2024
Crew Member
Trader Joe's
06.2022 - 01.2024
High School Diploma -
Wayzata High School
Some College (No Degree) - Education
Minneapolis Community And Technical College