Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Sroka

Oak Lawn

Summary

Proven multitasker and dedicated team player, excelled in fast-paced environments ,enhancing guest relations and satisfaction. Skilled in POS systems and effective telephone communication, consistently delivered personalized service, fostering repeat business. Mentored new hires, demonstrating a blend of hard and soft skills vital for customer-centric roles.

Overview

6
6
years of professional experience

Work History

Server

Hooters Inc.
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Server

TGI Fridays
01.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Barista Shift Lead

Susus Dream Cakes
01.2023 - 01.2024
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Successfully collaborated in a multilingual workplace, utilizing English while working alongside colleagues who spoke Spanish and Arabic.

Sales Associate

Shoe Carnival
07.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Ice Cream Server

Premos
06.2021 - 10.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Lead Busser

Petes Bungalow
12.2018 - 03.2020
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

Education

High School Diploma -

St. Laurance
Burbank, IL
05-2023

Skills

  • Dedicated Work Ethic
  • Skilled in Managing Multiple Responsibilities
  • Guest Relations Proficiency
  • Effective Telephone Communication

Timeline

Server

Hooters Inc.
08.2024 - Current

Server

TGI Fridays
01.2024 - 08.2024

Barista Shift Lead

Susus Dream Cakes
01.2023 - 01.2024

Sales Associate

Shoe Carnival
07.2022 - 01.2023

Ice Cream Server

Premos
06.2021 - 10.2021

Lead Busser

Petes Bungalow
12.2018 - 03.2020

High School Diploma -

St. Laurance

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Alissa Sroka