Alissa Ethington
Marissa
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front oce administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
DENTAL ASSISTANT
Smile Center
Mobile
10.2023 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Prepared and arranged instruments, medications, and required materials for dental procedures
- Kept work areas clean, sanitized and organized to minimize infection risk
- Prepared patient x-rays and images for dentist review
- Gathered and documented patient medical and dental histories and vital signs.
- Took medical and dental history and recorded vital signs of patients.
DENTAL ASSISTANT INTERN
Fortis College
12.2022 - 10.2023
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries
- Provided diagnostic information by exposing and developing radiographic studies
- Accurately entered patient clinical data into computer to update charts
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs
- Provided post-operative instructions to patients regarding medications, diet, restorative care, homecare instructions.
- Answered phones promptly and efficiently responded to inquiries from patients or other staff members.
FEDERAL WORK STUDY STUDENT
Fortis College
04.2022 - 10.2023
- Interacted with customers by phone, email or in-person to provide information
- Interacted respectfully with others to offer ideas, identify issues and provide assistance
- Gained operational knowledge and supported departmental needs
- Greeted incoming office visitors, answered questions and directed individuals to office locations
CUSTOMER SERVICE ASSOCIATE
Alorica
01.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
CUSTOMER SERVICE ASSOCIATE
SYKES
07.2017 - 12.2019
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Developed and actualized customer service initiatives to decrease wait times
- Informed customers about special promotions and provided detailed information for various products
- Resolved concerns with products or services to help with retention and drive sales
Education
DIPLOMA - DENTAL ASSISTANT
Fortis College
Mobile, AL10.2022
Skills
- Dental radiography
- Chairside assisting
- Front office administrative duties
- Relationship building
- Quick learner
- Infection control
- Dental instruments
- Customer service
- Patient care
- Data entry
- X-ray preparation
- Appointment scheduling
- Office administration
- Conflict resolution
- Problem solving
- Team collaboration
- Attention to detail
- Adaptability
- Health and safety
Personal Information
Date of Birth: 09/30/99
Certifications Courses
- First Aid/ CPR Certificate
- Instrument Tray Preparation
- Taking Medical and Dental Histories
- Procedure Support
- Patient Care Standards
- Advising and Educating Patients
- Treatment Room Preparation
- Taking X-Rays
- Team Collaboration
- Dental Staff Assistance
- Medical Records Management
- Patient Schedule Management
- Assisted in patient dental care and treatment procedures
- Maintained sterilization of dental instruments and equipment
- Scheduled patient appointments and managed office records
Timeline
DENTAL ASSISTANT
Smile Center
10.2023 - 09.2024
DENTAL ASSISTANT INTERN
Fortis College
12.2022 - 10.2023
FEDERAL WORK STUDY STUDENT
Fortis College
04.2022 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Alorica
01.2019 - 08.2021
CUSTOMER SERVICE ASSOCIATE
SYKES
07.2017 - 12.2019
DIPLOMA - DENTAL ASSISTANT
Fortis College