Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Alison Gil

Aurora

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and successfully handling escalated customer support issues.

Very hardworking and always looking to improve to provide amazing service to those I work with.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

Customer Service Representative

VCA Aurora Animal Hospital
Aurora
10.2022 - 06.2025
  • Provided exceptional customer service to pet owners in a busy animal hospital.
  • Managed appointment scheduling for clients and their pets efficiently.
  • Maintained a positive and professional work environment.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Patient Service Representative

Duly medical
Plainfield
08.2020 - 10.2021
  • Assisted patients with appointment scheduling and registration processes.
  • Managed patient inquiries and provided information about services offered.
  • Coordinated with medical staff to facilitate patient care and communication.
  • Maintained accurate patient records in the electronic health record system.
  • Addressed patient concerns promptly to ensure a positive experience.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Maintained a clean and organized reception area.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.

Cashier Team Lead

DIESL
Aurora
01.2018 - 01.2019
  • Supervised cashier team to ensure efficient customer service and workflow.
  • Trained new cashiers on register operations and customer interaction techniques.
  • Managed daily cash handling and ensured accuracy in transactions.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Answered customer questions and provided store information.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.

Education

West Aurora High School
Aurora, Illinois

Some College (No Degree) - Early Childhood Care And Education

Grand Canyon University
Phoenix, AZ

Skills

  • Appointment scheduling
  • Billing processes
  • Electronic health records
  • Customer relationship management
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Attention to detail
  • Stress management
  • Calm demeanor
  • Positive and professional
  • Retail sales customer service
  • Empathy and patience
  • Prioritization
  • Data entry
  • Typing 30 wpm
  • Microsoft outlook
  • Critical thinking
  • Multi-line phone talent

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Customer Service Representative

VCA Aurora Animal Hospital
10.2022 - 06.2025

Patient Service Representative

Duly medical
08.2020 - 10.2021

Cashier Team Lead

DIESL
01.2018 - 01.2019

West Aurora High School

Some College (No Degree) - Early Childhood Care And Education

Grand Canyon University

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Alison Gil