Alishba Imran
Addison
Summary
Dynamic and results-oriented professional with a proven track record at Gottlieb Memorial Hospital, adept in HIPAA compliance and customer service. Excelled in patient access roles by enhancing patient experiences and streamlining billing processes. Demonstrated strong work ethic and exceptional office administration skills, contributing to increased efficiency and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Gottlieb Memorial Hospital
11.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Went through training on EPIC, and used in daily work.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Prestiege Beauty Advisor
Ulta
09.2023 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
Medical Receptionist
Oakbrook Allergists
01.2024 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Kids Academy Team Member
Lifetime Fitness Center
01.2022 - 08.2023
- Implemented targeted interventions for struggling students, resulting in higher academic performance across all subjects.
- Encouraged physical fitness and healthy habits through fun exercise routines incorporated into the daily schedule.
- Enhanced learning experiences by incorporating age-appropriate games and activities into daily lesson plans.
- Boosted children''s social skills through group projects and team-building exercises.
- Contributed to a collaborative and supportive team atmosphere by sharing resources, ideas, and expertise with fellow academy staff members.
- Promoted a positive and inclusive classroom environment, fostering strong relationships among students and staff.
Education
Bachelor of Science - Health Information Management
University of Illinois At Chicago
Chicago, IL06-2027
High School Diploma -
Glenbard East High School
Lombard, IL06-2023
Skills
- Customer service
- Front desk operations
- Strong work ethic
- Insurance verification
- HIPAA compliance
- Telephone etiquette
- Patient registration
- Patient scheduling
- Office administration
- Electronic medical records
- Client relationship building
- Microsoft office
Languages
English
Native or Bilingual
Urdu
Professional Working
Timeline
Patient Access Representative
Gottlieb Memorial Hospital
11.2024 - Current
Medical Receptionist
Oakbrook Allergists
01.2024 - 11.2024
Prestiege Beauty Advisor
Ulta
09.2023 - Current
Kids Academy Team Member
Lifetime Fitness Center
01.2022 - 08.2023
Bachelor of Science - Health Information Management
University of Illinois At Chicago
High School Diploma -
Glenbard East High School
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