Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Ives

McHenry

Summary

Experienced professional seeking a growth-oriented opportunity to apply and expand skills and knowledge. Demonstrating strong grasp of operational excellence and team leadership, with track record of driving growth and improving productivity through strategic planning and resource management. Prioritizing collaboration and adaptability to contribute effectively towards achieving organizational goals, showcasing exceptional problem-solving and decision-making abilities.

Overview

27
27
years of professional experience

Work History

General Manager

Imperial Service Systems, Inc.
05.2009 - Current
  • Led diverse, cross-functional teams with a focus on mentorship, performance development, and employee satisfaction, resulting in improved productivity and retention.
  • Developed and executed strategic growth plans that expanded market share, boosted brand recognition, and delivered consistent year-over-year business growth.
  • Improved operational effectiveness through workflow optimization, digital transformation, and adoption of cloud-based technology, enhancing efficiency, data security, and accessibility.
  • Built and nurtured long-term relationships with clients, vendors, and partners, increasing customer loyalty and strengthening vendor negotiations to reduce costs without sacrificing quality.
  • Championed continuous improvement initiatives and coached personnel on industry best practices, company procedures, and management principles to maximize operational excellence.
  • Directed marketing campaigns and innovative advertising strategies that significantly increased customer base and brand visibility in competitive markets.
  • Handled high-stakes customer issues with professionalism and tact, converting complaints into opportunities and enhancing overall client satisfaction and retention.

General Manager

Larry H. Miller Corp.
04.1998 - 12.2008
  • Strategized and implemented strategic initiatives to boost sales, control expenses, and drive long-term financial growth through effective budgeting and performance monitoring.
  • Streamlined operations by implementing digital payroll and benefits systems, creating internal policies, and improving scheduling processes based on workforce strengths and customer demand.
  • Demonstrated leadership by managing employee evaluations, resolving customer issues, and mentoring staff to uphold high service standards and operational efficiency.
  • Adapted quickly to changing business needs, consistently learning new systems and approaches to optimize organizational performance and team productivity.

Education

High School -

James B. Conant High School
Hoffman Estates, IL
05-1988

Skills

  • Strategic Planning & Execution
  • Team Leadership & Staff Development
  • Sales Growth & Revenue Optimization
  • Operations & Process Improvement
  • Digital Transformation & Technology Integration
  • Customer Relationship Management (CRM)
  • Data-Driven Decision Making
  • Policy Development & Compliance
  • Adaptability & Quick Learning

Timeline

General Manager

Imperial Service Systems, Inc.
05.2009 - Current

General Manager

Larry H. Miller Corp.
04.1998 - 12.2008

High School -

James B. Conant High School

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Alisha Ives