Alisa Monroe
BETHALTO
Summary
Personal Shopper at Walmart with a proven track record of enhancing customer satisfaction through exceptional service and meticulous order fulfillment. Skilled in online order processing and decision-making, I consistently exceeded quality goals, increased sales revenue, and maintained a positive shopping experience by expertly selecting products tailored to client needs. I also used to be an upfront supervisor so I know the in an outs of how to run a cash register and a team.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Walmart
11.2010 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Business Administration
SWIC
Granite City, ILHigh School Diploma -
Granite City Highschool
Granite City, IL05.1999
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Product knowledge
- Merchandise selection
- Accurate money handling
- Teamwork and collaboration
- Time management
- Excellent communication
Timeline
Personal Shopper
Walmart
11.2010 - Current
Business Administration
SWIC
High School Diploma -
Granite City Highschool
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