Alisa Albea
CHICAGO
Summary
Accomplished banking professional with over 20 years in retail banking and branch operations. Expertise in cash management, ATM operations, fraud prevention, and regulatory compliance. Led initiatives to enhance operational efficiency, train teams, and uphold security and customer service standards.
Overview
24
24
years of professional experience
Work History
Retail banking Team Lead
Amalgamated Bank of Chicago
CHICAGO
01.2013 - Current
- Reconcile general ledger accounts and investigate discrepancies to ensure accuracy and compliance.
- Resolved customer concerns and provided product and service information to enhance customer satisfaction.
- Trained, coached, and mentored tellers and new staff to ensure adherence to bank policies and improve team effectiveness.
- Process and verify domestic and international wire transfers.
- Perform customer account research and reconciliation to resolve account discrepancies and fraud-related issues.
- Monitored and analyzed operational reports, ensuring accuracy and compliance with regulations and internal standards.
- Ensure compliance with all bank policies, procedures, federal regulations, and internal controls.
- Manage ATM operations, including cash replenishment, balancing, troubleshooting, maintenance coordination, and resolving ATM discrepancies.
- Perform vault custodian duties, including dual-control access, cash ordering, balancing vault cash, maintaining cash limits, and ensuring compliance with federal regulations and bank security procedures.
- Conduct daily audits and verifications of vault and ATM cash to ensure accuracy and accountability.
- Assess staffing needs, monitor team performance, and support branch operational goals.
Commercial Loan Processor
Albany Bank
CHICAGO
12.2002 - 12.2012
- Process commercial loan applications efficiently and accurately.
- Reviewed loan applications to ensure accuracy and completeness of information provided.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Review financial documents for compliance with lending policies.
- Performed quality control audits to ensure compliance with all regulatory requirements.
- Analyzed financial data to determine the appropriate amount of lending risk taken by the lender.
- Collaborate with loan officers to assess borrower eligibility.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Monitored borrower's accounts for any changes or discrepancies that may affect the loan status or repayment ability.
- Provided assistance to customers regarding their loan payments and inquiries.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Developed strong relationships with customers through excellent customer service skills.
- Maintain detailed records of loan transactions and documentation.
Education
Steinmetz High School
Chicago, ILSkills
- Retail loan services
- Banking regulations
- Account reconciliation
- Compliance auditing
- Fraud prevention strategies
- Team performance coaching
- Employee training
- Schedule management
- Problem-solving abilities
- Conflict resolution
Timeline
Retail banking Team Lead
Amalgamated Bank of Chicago
01.2013 - Current
Commercial Loan Processor
Albany Bank
12.2002 - 12.2012
Steinmetz High School