Aline Reyes
Berwyn
Summary
Operations Manager with TJX Companies, skilled in problem-solving and enhancing customer satisfaction. Proven track record in optimizing store operations and maintaining high markdown accuracy. Adept at fostering employee relations and resolving conflicts, ensuring a positive team culture while driving operational excellence.
Overview
7
7
years of professional experience
Work History
Operations Manager
TJX Companies
06.2018 - Current
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.
As Operations Manager I am responsible for scheduling the team, and maintaining a great culture pulse in the building. Another area that is my responsibility is markdowns, ensuring that with every file we are at the highest accuracy possible. I also do have experience as a merchandising manager of two departments.
Education
Teaching of Spanish
University of Illinois At Chicago
Chicago, ILSkills
- Problem-solving
- Operations management
- Customer service
- Employee relations and conflict resolution
Accomplishments
On my first year as an assistant store manger, our store location ended the fiscal year as a Presidents Club store based on customer service scores, sales, and other metrics. In my time as a manger we have also had two passing audits, one of which I was the MOD for. In the 7 months as operations manager, changes have been made to improve our busier service scores, and our markdown percentage has gone from 30% compliance to 75% compliance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
TJX Companies
06.2018 - Current
Teaching of Spanish
University of Illinois At Chicago
Similar Profiles
Marisol MessengerMarisol Messenger
Retail Sales Associate at TJX CompaniesRetail Sales Associate at TJX Companies
Samantha NeddSamantha Nedd
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Bella BrazzellBella Brazzell
Retail Sales Associate at TJX Companies, TJMaxxRetail Sales Associate at TJX Companies, TJMaxx
Rocio HernandezRocio Hernandez
Merchandise Coordinator at TJX CompaniesMerchandise Coordinator at TJX Companies
Adelaide DehneAdelaide Dehne
CHILDCARE at Private FamiliesCHILDCARE at Private Families