Alicia Grissom
O'Fallon
Summary
Knowledgeable Loan Processor bringing 20 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between financial institution and customer.
Overview
20
20
years of professional experience
Work History
Loan Processor
PennyMac
10.2024 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Escrow Closer
Alpine Title
05.2024 - 09.2024
- Managed high-stress situations with professionalism and grace, ensuring that all parties remained informed and satisfied throughout the course of the transaction.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives, and mortgage brokers.
- Streamlined escrow closing processes by implementing efficient document management and communication strategies.
- Resolved title issues prior to closing, collaborating with title officers to ensure clear property ownership transfers.
Loan Processor
Bank of O'Fallon
10.2022 - 03.2024
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Compiled closing packages containing all necessary documents required for funding.
- Verified accuracy of closing figures prior to disbursement of funds.
- Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
Loan Closer
The Home Loan Expert
10.2020 - 05.2022
- Reviewed loan documents for accuracy and completeness.
- Compiled loan closing packages according to lender's instructions.
- Prepared Closing Disclosure statements and other required documents in accordance with federal regulations.
- Established escrow accounts for taxes and insurance payments as needed.
- Coordinated the timely funding of loans by communicating with underwriting departments at various lending institutions.
- Ensured that all documentation is properly signed off by parties involved prior to closing.
- Tracked progress of loans through origination system ensuring timely completion of all tasks associated with each loan file.
Escrow Closer
Community Title & Settlement
05.2017 - 04.2020
- Reviewed documents, verified accuracy of information, and obtained signatures for real estate transactions.
- Compiled closing packages for buyers, sellers, lenders, and other parties involved in real estate transactions.
- Verified financial details such as loan amounts and interest rates on mortgage documents.
- Reconciled closing costs to ensure accurate distribution of funds at closing.
- Prepared HUD-1 settlement statements for review by all parties involved in the transaction.
- Assisted customers with questions regarding their escrow accounts or closing process.
Loan Coordinator
Community First Bank/Providence Bank
06.2013 - 05.2017
- Coordinated loan closings by verifying documentation and scheduling closing dates.
- Assisted in preparing loan packages for review by underwriters.
- Processed loan payments, interest charges, fees, and principal balances as needed.
- Monitored loan portfolios to ensure compliance with applicable laws and regulations.
- Worked closely with lenders to ensure that all necessary paperwork was completed correctly.
- Provided training sessions for new Loan Coordinators regarding best practices in the field.
Teller/Customer Service Rep/Loan Processor
Bank of O'Fallon
04.2005 - 06.2013
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Some College (No Degree) - Nursing
University of Kentucky
Some College (No Degree) - Nursing
Southern Illinois University
Skills
- Regulatory Compliance
- File Management
- Customer Service
- Loan Servicing
- Loan Closing
- Attention to Detail
- Teamwork and collaboration
- Document review
Education and Training
other,other
References
References available upon request.
Timeline
Loan Processor
PennyMac
10.2024 - Current
Escrow Closer
Alpine Title
05.2024 - 09.2024
Loan Processor
Bank of O'Fallon
10.2022 - 03.2024
Loan Closer
The Home Loan Expert
10.2020 - 05.2022
Escrow Closer
Community Title & Settlement
05.2017 - 04.2020
Loan Coordinator
Community First Bank/Providence Bank
06.2013 - 05.2017
Teller/Customer Service Rep/Loan Processor
Bank of O'Fallon
04.2005 - 06.2013
Some College (No Degree) - Nursing
Southern Illinois University
Some College (No Degree) - Nursing
University of Kentucky
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