Alicia Heller

• Responsible for the daily supervision of Behavioral Health PSR staff and functions.
• Provides continuous feedback to staff to reduce error and enhance workflow processes
• Participates and coordinates staff training needs including new employee job training
• Performs as a working supervisor to meet department staffing and volume fluctuations

Accurately and efficiently completed registration for new and existing patients.
Checked patients in upon their arrival to the emergency department.
Performed tasks related to cash drawer management including co-pay collections.
Understood computer applications common to the desk areas.
Received all incoming telephone calls.
Demonstrated customer service excellence in accordance to Carle policy.

Assisted department manager in supervision of day to day operational workflow for the emergency, hospital registration, convenient care plus and medical insurance departments.

Assisted in the coordination of staffing and activities of the Windsor clinic.

Provided leadership and technical expertise in all aspects of service. Performed staffing coverage as needed.

Accurately and efficiently completed registration for new and existing patients.
Checked patients in upon their arrival to the emergency department.
Performed tasks related to cash drawer management including co-pay collections.

• Processed customer transactions efficiently using POS systems and cash handling procedures.
• Ensured compliance with banking regulations through accurate record-keeping and documentation practices.
• Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
• Identified opportunities to improve branch operations, implementing streamlined processes for enhanced efficiency.