Alicia Velazquez
Chicago
Summary
Dynamic General Manager with a proven track record at Big City Optical, excelling in operations management and leadership. Successfully implemented strategies that boosted sales and profitability while fostering a collaborative team environment. Expert in budget management and problem resolution, driving organizational growth through effective training and employee development initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Big City Optical
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Office Manager
Illinois Retina Associates
11.2021 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
General Manager
My Eye Dr
01.2018 - 11.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
Associate of Arts - Business Administration And Management
Wilbur Wright College
Chicago, IL06-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Full Professional
Timeline
General Manager
Big City Optical
09.2022 - Current
Office Manager
Illinois Retina Associates
11.2021 - 09.2022
General Manager
My Eye Dr
01.2018 - 11.2021
Associate of Arts - Business Administration And Management
Wilbur Wright College
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