Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Martinez

Peoria Heights,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Restaurant Bar Manager

The Putt Club
04.2024 - Current
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Front Office Administrator

Medi Weightloss
02.2019 - 05.2025
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Server

Buffalo Wild Wings
04.2007 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Managed server schedules and maintained adequate coverage for all shifts.

Education

East Peoria Community
East Peoria, IL

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Organization and prioritization
  • Customer service
  • Time management
  • Team leadership

Timeline

Restaurant Bar Manager

The Putt Club
04.2024 - Current

Front Office Administrator

Medi Weightloss
02.2019 - 05.2025

Server

Buffalo Wild Wings
04.2007 - 08.2021

East Peoria Community

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Alicia Martinez