Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Kolade

Skokie

Summary

Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.

Overview

3
3
years of professional experience

Work History

Crew Team Member

Hamra Enterprises
07.2023 - Current
  • Assisted in preparing and serving food items according to safety and quality standards.
  • Provided customer support by addressing inquiries and ensuring satisfaction with orders.
  • Learned procedures for handling cash transactions accurately and efficiently.
  • Adapted quickly to changing tasks in fast-paced environment, contributing to overall team efficiency.
  • Engaged in training sessions to enhance knowledge of menu items and service protocols.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Became familiar with products to answer questions and make suggestions.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Trained new team members on procedures, customer service, and sales techniques.

Babysitter

Family Members
07.2022 - Current
  • Supervised children during playtime and educational activities, ensuring a safe environment.
  • Organized age-appropriate games and activities to encourage physical activity and socialization skills.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated effectively with parents regarding children's progress and daily activities to maintain transparency.
  • Implemented behavior management strategies to promote positive interactions and conflict resolution among peers.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

BBA - Marketing, Management & Leadership

Bradley University
Peoria, IL
05-2029

High School Diploma -

Niles North Highschool
Skokie, IL
05-2025

Skills

  • Multitasking and organization
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Verbal and written communication
  • Initiative-taking
  • Telephone etiquette
  • Reliability and punctuality
  • Point-of-sale system
  • Crew leadership
  • Store opening and closing
  • Sales expertise

Timeline

Crew Team Member

Hamra Enterprises
07.2023 - Current

Babysitter

Family Members
07.2022 - Current

BBA - Marketing, Management & Leadership

Bradley University

High School Diploma -

Niles North Highschool

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Alicia Kolade