Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alicia Jardine

Peoria

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

HGS - Hinduja Global Solutions
Peoria
11.2018 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Account resolution, Account reconciliation
  • Banking
  • Some sales
  • Multi tasking
  • Strict legal requirements and disclosures

Assembly Line Worker

Aryzta
Newark
09.2017 - 03.2018
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.

In Home Care Provider

IHHS
Oakland
07.2014 - 10.2014
  • Provide internal care for patient to include- Feeding, Bathing, Wound Care, Distribute Medicine, and any other care needed
  • Taking Patient to doctor while providing care in route.

Handy Bear Glassworks
Hayward
01.2006 - 07.2008
  • Placing orders for material to be used internally
  • Inventory control using Excel, and Microsoft Works
  • Shipping and Receiving to include Fed Ex and UPS manifests.

Bay Area Logistics
06.2005 - 01.2006
  • Spreadsheets using Microsoft Excel
  • Appointment setting, answering phone calls and filling
  • Job Verification for new employees.

Camp Counselor

Salvation Army
Hayward

Education

High School Diploma -

Royal Sunset High School

Skills

  • Ability to consistently provide superior, internal and external customer service
  • Ability to handle multi tasks
  • Exceptional at paying attention to detail
  • Inbound and Outbound Calling
  • Complaint Handling
  • Call Documentation
  • Customer Service
  • Professionalism
  • Multi tasking

Accomplishments

  • Graduated with 4.0
  • Received Scholarship award San Lorenzo School District.

Timeline

Customer Service Representative

HGS - Hinduja Global Solutions
11.2018 - Current

Assembly Line Worker

Aryzta
09.2017 - 03.2018

In Home Care Provider

IHHS
07.2014 - 10.2014

Handy Bear Glassworks
01.2006 - 07.2008

Bay Area Logistics
06.2005 - 01.2006

Camp Counselor

Salvation Army

High School Diploma -

Royal Sunset High School
Alicia Jardine