Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Alicia Hoffman

Bloomington,IL

Summary

Dedicated and enthusiastic employee with a passion for continuous learning across various fields. Actively seeks opportunities to acquire new skills and contribute to personal and team success. Demonstrates strong administrative, relationship-building, and problem-solving abilities. Recognized for dependability and a track record of delivering exceptional customer service. Maintains a strong work ethic to foster an energetic and results-driven work environment.

Overview

6
6
years of professional experience

Work History

Lifeguard

YMCA
04.2018 - 08.2023
  • Responsible for the safety and well-being of the members inside and outside the pool area
  • Helped new and old employees get certified in BLS, CPR, First Aid, and emergency oxygen in the field
  • Provided friendly customer service to guests and addressed concerns.
  • Delivered excellent customer service by answering any questions about the facilities or rules by customers or the employees.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Voluntary Worker

YMCA
03.2021 - 05.2021
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Maintained and updated database of information for organization.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.

Swim Instructor

YMCA
01.2018 - 01.2021
  • Managed customer service requests and worked with administrators to update open classes.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Promoted a positive, fun environment, focusing on the positive effects of swimming on the cardiovascular system.
  • Taught new instructors how to communicate and connect with their children during lessons while also providing
    tips to teaching the skills.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Taught daily swim instruction to students varying in ages and skill levels.

Education

Bachelor of Science - Accounting and International Business, Professional Accountancy

Illinois State University
Bloomington, IL
05-2026

Associates Degree - Arts, Business Administration

Lincoln Land Community College
Chatham, IL
12.2022

No Degree - International Business, Business Administration

Oregon State University
Chatham, NY
06.2020

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Microsoft proficiency
  • Involvement
  • Time Management
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Goal-Driven
  • Problem-Solving abilities
  • Adaptability
  • Multitasking

Affiliations

  • International Business Association

Languages

English
Native or Bilingual
Korean
Limited Working

Timeline

Voluntary Worker

YMCA
03.2021 - 05.2021

Lifeguard

YMCA
04.2018 - 08.2023

Swim Instructor

YMCA
01.2018 - 01.2021

Associates Degree - Arts, Business Administration

Lincoln Land Community College

No Degree - International Business, Business Administration

Oregon State University

Bachelor of Science - Accounting and International Business, Professional Accountancy

Illinois State University

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Alicia Hoffman