Alicia Hill
Romeoville
Summary
A dynamic professional at Silver Cross Hospital, excelling in customer, relationship building and data entry proficiency. Skilled at coordinating schedules and enhancing patient experiences, while ensuring regulatory compliance. Exceptional team, leader, and problem solver with solid skills and organizing. One who foster a collaborative environment to achieve operational excellence.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Scheduling Coordinator
Silver Cross Hospital
New Lenox
12.2024 - Current
- In this role I worked with patients, doctors and other healthcare staff to schedule appointments, procedures and surgeries.
- This role required me to provide excellent customer service interacting with patients and family.
Customer Service Representative
MRG Partners
Schaumburg
10.2022 - 12.2024
- In this role I contacted and responded to customer inquiries and provided detailed account information.
- This role required me to process debtors payments and updated accounts to reflect new balance.
Dispatcher Clerk
Gate Gourmet
Schiller Park
04.2015 - 09.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
Christian Cornerstone Corresponding School
Atlanta, GASkills
- Data entry proficiency
- Regulatory compliance
- Records management
- Customer relationship building
Timeline
Scheduling Coordinator
Silver Cross Hospital
12.2024 - Current
Customer Service Representative
MRG Partners
10.2022 - 12.2024
Dispatcher Clerk
Gate Gourmet
04.2015 - 09.2022
Christian Cornerstone Corresponding School