Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Empson

Oneida

Summary

Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Store Manager

Michaels Arts And Crafts
09.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Model Store Manager

JOANN Fabrics And Crafts
05.2016 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members for the last 4 years.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new staff in district and went and fixed broken stores.

Education

No Degree - General Studies

Monmouth College
Monmouth, IL

No Degree - General Studies

Carl Sandburg College
Galesburg, IL

Skills

  • Microsoft SharePoint
  • Sales Expertise
  • Microsoft Excel
  • Microsoft Windows
  • Team Leadership
  • Microsoft Outlook
  • Inventory Management
  • Order Supplies
  • Zebra
  • Staff Training
  • Product and Service Sales
  • Goals and Performance
  • Microsoft Internet Explorer
  • Customer Service
  • Manage Budgets
  • ADP Workforce Now
  • Order Management
  • Microsoft Office
  • Policies and Procedures
  • Store Displays
  • Business Management Principles
  • SAP

Timeline

Store Manager

Michaels Arts And Crafts
09.2023 - Current

Model Store Manager

JOANN Fabrics And Crafts
05.2016 - 09.2023

No Degree - General Studies

Monmouth College

No Degree - General Studies

Carl Sandburg College

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Alicia Empson