Alicia Daniel
Rockford
Summary
Resume summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Reorder Specialist
Medline Industry
09.2022 - Current
- Enter and verify data associated with a variety of areas, including patients orders and verification.
- Processed and handled patients complaints, answering questions and providing alternative solutions.
- Double-checked customer orders and information before submitting orders to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of patients needs.
- Responded to calls and enter data in regards to previously placed orders, locating account numbers, and identifying customer's rush order needs.
Vaccine Screener
Maximus Federal Services
04.2021 - 07.2021
- Complied with all federal, state and local regulations as well as company rules.
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to email inquiries
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Protected confidentiality of data by using security techniques.
Lead Style Advisor
Saks Fifth Avenue, The Company Store
10.2018 - 01.2019
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Maintain a consistent high level of customer service by creating and developing excellent client relationships
- Proactively generate utilize Saks Fifth Ave online clienteling resource tools to record and maintain client information and preferences.
Bra Fitting Specialist
Dillards Department Store
11.2016 - 08.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked as a certified bra fitter assisting customers with correct measurements. Provided unique and qualified sales experience in lingerie products
Customer Service Specialist
Maximus
10.2015 - 12.2015
- Provided customers with information regarding cases for child support.
- Performed strong customer service metrics answering over 80 calls a day.
- Assisted customers with payment information notated customer’s cases and provided attorney and case worker information.
Customer Service Representative
Regional Transportation Authority
05.2014 - 01.2015
- Performed strong customer service metrics answering over 80 calls a day.
- Performed daily data entry, input customer’s info into applications.
- Assisted clients with travel information for the metro area.
Education
High School Diploma -
Parsons The New School For Design
New York, NYSkills
- Product and Service Recommendations
- Insurance Knowledge
- Prepare Shipping Documents
- HIPAA Compliance
- Analytical and Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- MS Office
- Organization and Time Management
Timeline
Reorder Specialist
Medline Industry
09.2022 - Current
Vaccine Screener
Maximus Federal Services
04.2021 - 07.2021
Lead Style Advisor
Saks Fifth Avenue, The Company Store
10.2018 - 01.2019
Bra Fitting Specialist
Dillards Department Store
11.2016 - 08.2017
Customer Service Specialist
Maximus
10.2015 - 12.2015
Customer Service Representative
Regional Transportation Authority
05.2014 - 01.2015
High School Diploma -
Parsons The New School For Design
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