Alice Florian
Oak Forest
Summary
Dynamic leader with proven success at Buffalo Wild Wings, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and team performance, achieving significant improvements in business growth. Skilled in financial management and fostering a positive, adaptable work environment. Demonstrates exceptional problem-solving and communication abilities, driving company success with a strategic approach to goal achievement and workforce development.
Overview
6
6
years of professional experience
Work History
Manager
Buffalo Wild Wings
08.2018 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Midwestern Career College
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Operations management
- Project management
- Cross-functional teamwork
- Sales techniques
- Policy implementation
- Schedule preparation
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Product management
- Budget control
- Business development
- Key performance indicators
- Financial management
- Positive attitude
- Adaptability and flexibility
- Multitasking
Timeline
Manager
Buffalo Wild Wings
08.2018 - Current
Midwestern Career College
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