Aliaa El Shawwa
Gaza
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bank-customer-service-representative
Bank Of Palestine
03.2016 - Current
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Reached out to existing bank customers and offered personalized support for different needs.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Educated customers about available services, products and bank resources.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Went above and beyond with service to promote loyalty and support bank goals.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Collected feedback from customers to help improve service delivery and banking processes.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
Education
Diploma - Management of Civil Society Institutions
Islamic University
Palestine - Gaza07.2015
Bachelor of Engineering - Computer Engineering
Al Azhar University
Palestine -gaza 07.2012
Skills
- Credit Solutions Guidance
- Signature Verification
- Customer Service
- New Account Setup
- Quality Control
- Account Security
- Data Entry
- Data Security and Validation
- Account Services
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Bank-customer-service-representative
Bank Of Palestine
03.2016 - Current
Diploma - Management of Civil Society Institutions
Islamic University
Bachelor of Engineering - Computer Engineering
Al Azhar University
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