Word
Ali Hooshyar
Roselle,IL
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Mobile Expert
T-Mobile
10.2023 - Current
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Enhanced teamwork, collaborated with colleagues to share knowledge, and improved overall store performance.
- Recommended complementary purchases to customers, increasing revenue.
- Maximized customer engagement by offering specialized mobile device workshops that educated users on advanced features.
- The top performer of the district for 3 consecutive months.
- Winner circle for Q1,2024.
Customer Experience Manager
Macy's
06.2023 - 10.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Supervised center core (Jewelry, Handbags, Shoes) departments to drive up sales and improve customer satisfaction.
Jewelry Sales Captain
Macys Department Store
10.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Replenished merchandise from inventory during downtime when the stock became low.
- Mentored new sales associates on store return policies and customer service techniques.
- Completed store opening and closing procedures as per company guidelines.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Managed and repaired all electronic devices within the department to boost sales and ensure customers' comfort in purchasing and finding products.
- Used Microsoft Excel to organize data and information for inventory.
Barista
Starbucks
08.2022 - 10.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Auto Parts Salesman
Al Jazayer Ind.
11.2021 - 04.2022
- Reached out to vendors outside the usual network to find parts unavailable from traditional sources.
- Stocked and managed stock of parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Diagnosed malfunctions after looking at the damaged unit in depth.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw team of 12 employees
Marketing & Communications Director
2020 Gaming Industries
09.2019 - 10.2021
- Developed campaigns and specific marketing strategies for clients.
- Onboarded new team members and coached personnel in marketing tasks.
- Managed over 20 employees and staff.
- Communicated with over 50-70 customers daily.
- Organized and managed employee salaries and company expenses.
Sales Person
Tameshk Confectionary
10.2017 - 02.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Cake Designer
Tameshk Confectionary
03.2017 - 09.2017
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Accountant
Tak Gam Industries
02.2017 - 03.2017
- Gathered financial information, prepared documents and closed books.
- Used Microsoft Word & Excel to organize and list company costs and expenses.
Education
High School Diploma -
Mehre Taban International School
Shiraz 09.2015 - 06.2019
Skills
Cross-selling products and services
undefinedSoftware
Powerpoint
Excel
Accomplishments
- School president for Three consecutive years (2017-2019).
- 5 years in the IB (International Baccalaureate) programme.
- Over 180 hours of voluntary work in the CAS (Creativity, Action, Service) programme.
Timeline
Mobile Expert
T-Mobile
10.2023 - Current
Customer Experience Manager
Macy's
06.2023 - 10.2023
Jewelry Sales Captain
Macys Department Store
10.2022 - 06.2023
Barista
Starbucks
08.2022 - 10.2022
Auto Parts Salesman
Al Jazayer Ind.
11.2021 - 04.2022
Marketing & Communications Director
2020 Gaming Industries
09.2019 - 10.2021
Sales Person
Tameshk Confectionary
10.2017 - 02.2018
Cake Designer
Tameshk Confectionary
03.2017 - 09.2017
Accountant
Tak Gam Industries
02.2017 - 03.2017
High School Diploma -
Mehre Taban International School
09.2015 - 06.2019
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