Alfredo Martinez

• Configured Linux + Windows based Servers to meet customer specifications
• Acquired foundational knowledge in Cisco & Nvidia Switches as well as Palo Alto firewalls
• Worked along side the Datacenter department for remote access and provided support when needed
• Conducted responsibilities independently without the need for supervision or direct oversight

• Implement and configure operating systems and software, using both AHEAD owned software packages and industry-standard applications to meet customer-specific requirements
• Utilize technical experience to troubleshoot issues with computer servers, including hardware, software, & network components
• Communicate & escalate configuration issues both in writing & verbally to relevant departments, including Account Management, RMA, Engineering, and others
• Document actions taken in detail using Jira ticketing system to effectively communicate information across all teams

• Tested and installed motherboards, processors, graphics cards, and memory on Desktops or Laptops
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Analyze, troubleshoot, and repair computer systems and related hardware
• Explained technical information in clear terms to non-technical individuals to promote better understanding.