Aleyah Hernandez
Independent Insurance Broker
Chicago
4
years of professional experience
Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Work History
Independent Insurance Sales Agent
2 Years 2 Months- Conducted phone and virtual consultations to assess client needs and recommend personalized insurance solutions.
- Coordinated appointment scheduling and client follow-ups to enhance communication and service delivery.
- Developed long-term client relationships through personalized service and support.
- Ensured accuracy of confidential client records and documentation to uphold data integrity.
- Maintained accurate confidential client records and documentation.
Cashier Lead / Beauty Advisor
2 Years 8 Months- Led front-end operations in a high-volume retail environment.
- Delivered exceptional customer service and beauty recommendations.
- Educated new team members on company policies and procedures.
- Processed transactions accurately while promoting loyalty programs to enhance customer retention.
- Resolved customer concerns professionally, ensuring customer satisfaction and loyalty.
Barista
2 Months- Delivered fast, friendly customer service to enhance customer satisfaction.
- Prepared beverages with precision to meet customer preferences.
- Managed multiple tasks efficiently in a dynamic setting. in a fast-paced team environment.
Education
Bachelor of Liberal Studies
In Progress
Skills
Appointment Scheduling & Calendar Management
Phone & Email Communication
Administrative Support
Data Entry & Record Keeping
CRM & Client Database Management
POS Systems
Sales & Relationship Building
Beauty & Skincare Knowledge
Team Leadership & Training
Organization & Time Management
Confidential Information Handling
Problem Solving & Multitasking
Timeline
Independent Insurance Sales Agent
Independent Insurance Broker
06.2024 - CurrentRead More
Cashier Lead / Beauty Advisor
Ulta Beauty
11.2022 - 07.2025Read More
Barista
Starbucks
09.2022 - 11.2022Read More
University of Maine at Presque Isle
Bachelor of Liberal Studies
Read More