Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexus Wilfong

Monticello

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With customer service, multitasking, and time management abilities, I am devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Exception Item Processing Specialist

Busey Bank
09.2021 - 03.2023
  • Increased overall productivity by implementing time-saving techniques and tools that allowed for faster completion of daily tasks.
  • Conducted regular audits of completed work, ensuring accuracy and adherence to established quality standards.
  • Safeguarded sensitive client information by adhering to strict data security protocols during all item processing tasks.
  • Continuously sought ways to improve personal performance, staying abreast of new technologies and techniques that could further optimize item processing activities.
  • Assisted in the training and onboarding of new employees, sharing expertise and best practices to ensure their success within the Item Processing Specialist role.
  • Developed a strong understanding of industry regulations, ensuring full compliance with all relevant rules and guidelines during the item processing process.

Customer Service Representative

Fisher National Bank
06.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Parkland College
Champaign, IL

Skills

  • Data Analysis
  • Customer Relations
  • Bookkeeping Support
  • Word Processing
  • Time Management
  • Data Verification
  • Critical Thinking

References

  • Molly Norvell - Busey Bank - (217) 778-3477
  • Michelle Murphy - Fieldhouse 219 - (217) 493-8549
  • Julie Welborn - Fisher National Bank - (217) 897- 1136

Timeline

Exception Item Processing Specialist

Busey Bank
09.2021 - 03.2023

Customer Service Representative

Fisher National Bank
06.2019 - 09.2021

Parkland College

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Alexus Wilfong