Alexus Garcia
Chicago
Summary
Dynamic Operations Manager with a proven track record at Te'amo Boba Bar, excelling in team leadership and inventory management. Enhanced employee retention through effective training and communication strategies, fostering a positive work environment. Skilled in problem-solving and adept at optimizing operations to ensure timely service delivery and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Te'amo Boba Bar
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Patient Relations Specialist
Sinai Medical Group
06.2024 - 09.2024
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Coordinated appointments, and referrals for seamless transitions between services.
- Improved interdepartmental communication by implementing standardized protocols for sharing vital patient information.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
Medical Scribe
Advocate Aurora Health
08.2022 - 03.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
Assistant Manager
1+1 Restaurant and Tea
01.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
No Degree - Kinesiology-Pre Med
Iowa State University
Ames, IA05-2020
High School Diploma -
East High School
Des Moines, IA05-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Inventory management
- Multitasking and organization
- Electronic health records
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Certification
- ServSafe Food Handler's Certification
- Illinois Driver's License
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Japanese
Professional Working
Timeline
Patient Relations Specialist
Sinai Medical Group
06.2024 - 09.2024
Operations Manager
Te'amo Boba Bar
08.2022 - Current
Medical Scribe
Advocate Aurora Health
08.2022 - 03.2023
Assistant Manager
1+1 Restaurant and Tea
01.2020 - 08.2022
No Degree - Kinesiology-Pre Med
Iowa State University
High School Diploma -
East High School
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