Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Timeline
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Alexsia Funderberg

Dixon

Summary

Highly dependable, ethical, and reliable with the ability to establish effective relationships at all levels and with people of diverse backgrounds. Self-motivated with strong multi-tasking abilities, can easily adapt to any situation and enjoy learning new things. Excellent critical thinking, problem solving, and decision making skills as well as being an advocate for effective team work. As an employee, I will work efficiently on all assigned tasks while maintaining business integrity, service quality, and continuous improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Associate/Pharmacy Technician

Walgreens
09.2023 - Current
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified issues, analyzed information and provided solutions to problems.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Resolved third-party billing, computer system and customer service issues.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Hostess/Food Runner

Smoked On Third/Lil' Smoked
08.2021 - 08.2023
  • Responded quickly to customer concerns and escalated major issues to management
  • Responding appropriately to customer complaints, bringing major issues to the attention of managers on duty
  • Built positive relationships with other front-of-house and kitchen staff
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Line worker

Wahl Clipper Corporation
06.2023 - 08.2023
  • Lifted up to more than fifty pounds at a time
  • Worked with other team members to accomplish daily goals
  • Followed specific instructions
  • Completed multiple tasks at one time
  • Packaged and completed orders
  • Kept rate of production by performing numerical skills
  • Complied with PPE.

Cashier

Blue Freedom Farm Markets
05.2021 - 08.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Delivered a high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Associates of Arts -

Sauk Valley Community College
Dixon, IL
05.2024

High School Diploma -

Sterling High School
Sterling, IL
05.2023

Skills

  • Complaint resolution
  • Data Entry
  • Service standard compliance
  • Billing Adjustments and Refunds
  • Active Learning
  • Policies and Procedures Adherence
  • Teamwork and Collaboration
  • MS Office
  • Problem Resolution

Certification

Red Cross Certified CPR, YMCA - 2018

Accomplishments

  • Achieved certification by completing third party billing issues with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Volunteer Experience

  • Donations gathered for Happy Tails Animal Shelter - 2014
  • Trash pick up - 2015/2017/2022
  • Volunteered time and donations for Granny Rose Animal Shelter 2022/2023
  • Volunteered time for YWCA's West End Moxie
  • Sauk Valley Community College's Chocolate Rendezvous 2023/2024

Timeline

Pharmacy Customer Associate/Pharmacy Technician

Walgreens
09.2023 - Current

Line worker

Wahl Clipper Corporation
06.2023 - 08.2023

Hostess/Food Runner

Smoked On Third/Lil' Smoked
08.2021 - 08.2023

Cashier

Blue Freedom Farm Markets
05.2021 - 08.2021

Associates of Arts -

Sauk Valley Community College

High School Diploma -

Sterling High School

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Alexsia Funderberg