Summary
Overview
Work History
Education
Skills
Other
Timeline
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Alexiss Bennett

Decatur

Summary

Dynamic and detail-oriented professional with extensive experience, excelling in patient record management and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective scheduling. Ensuring smooth operations and a welcoming environment for all patients.

Overview

13
13
years of professional experience

Work History

Front Desk Assistant

Affordable Dentures & Implants
Forsyth
04.2024 - Current
  • Scheduled appointments and maintained organized schedule for staff.
  • Handled payment processing and provided patients with receipts and proper bills and change.
  • Managed multi-line phone system and routed calls efficiently.
  • Assisted with administrative tasks, including data entry and filing.
  • Provided information about services and answered patient inquiries.
  • Collaborated with staff to ensure smooth daily operations.

Scheduling Coordinator

Premier Dental Care
Decatur
08.2023 - 04.2024
  • Managed daily operations related to patient scheduling.
  • Greeted patients warmly and scheduled appointments effectively.
  • Managed patient records using Eaglesoft software.
  • Coordinated patient billing and insurance verification processes.
  • Assisted in maintaining a clean and organized reception area.
  • Answered phone calls and responded to inquiries promptly.
  • Provided support to dental staff during patient procedures as needed.

Surgical Dental Assistant

Oral and Facial Surgeons of Illinois
Springfield
03.2022 - 08.2023
  • Sterilized dental instruments and materials for surgeries.
  • Educated patients on pre-operative and post-operative care instructions effectively.
  • Assisted dentists during surgical procedures and maintained sterile environments.
  • Monitored patient comfort and vital signs throughout surgical procedures consistently.
  • Managed patient records using electronic health record systems efficiently.
  • Ensured compliance with safety protocols and infection control measures diligently.
  • Scheduled appointments and coordinated follow-up visits for patients promptly.
  • Maintained accurate records of patient histories, treatments performed, medications administered.

Patient Registration Specialist (Floater)

Decatur Memorial Hospital
Decatur
11.2021 - 03.2022
  • Verified patient insurance information and eligibility for services.
  • Managed appointment scheduling to optimize clinic workflow efficiency.
  • Assisted patients with completing registration forms and documentation.
  • Updated electronic health records with patient information and visit details within EPIC.
  • Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
  • Maintained confidentiality of patient records in compliance with regulations.

Dental Assistant/Front Desk Receptionist

Corley Family Dental
Decatur
03.2014 - 11.2021
  • Educated patients on oral hygiene practices and post-treatment care.
  • Performed routine sterilization of instruments to maintain a clean environment.
  • Managed patient records using Dentrix.
  • Scheduled appointments and coordinated patient flow in the office effectively.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.

Dental Assistant

Macon County Health Department
Decatur
01.2013 - 03.2014
  • Assisted dentists during procedures to ensure patient comfort and safety.
  • Managed patient records and maintained confidentiality in compliance with health regulations.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.

Education

Dental Assisting Certificate - Dental Assisting

Midwest Technical Institute
IL
11-2012

High School Diploma -

Sangamon Valley High School
Niantic, IL
05-2011

Skills

  • Insurance verification
  • Patient record management
  • Payment processing
  • Multi-line phone management
  • Customer service
  • Conflict resolution
  • Communication skills
  • Scheduling

Other

Confidentiality with regard to present employer requested

Timeline

Front Desk Assistant

Affordable Dentures & Implants
04.2024 - Current

Scheduling Coordinator

Premier Dental Care
08.2023 - 04.2024

Surgical Dental Assistant

Oral and Facial Surgeons of Illinois
03.2022 - 08.2023

Patient Registration Specialist (Floater)

Decatur Memorial Hospital
11.2021 - 03.2022

Dental Assistant/Front Desk Receptionist

Corley Family Dental
03.2014 - 11.2021

Dental Assistant

Macon County Health Department
01.2013 - 03.2014

Dental Assisting Certificate - Dental Assisting

Midwest Technical Institute

High School Diploma -

Sangamon Valley High School

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Alexiss Bennett