Alexis Treto
Rockford
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Customer Service Associate
Yumberry
Rockford
03.2024 - Current
- Delivered friendly, professional customer service in a fast-paced environment.
- Resolved customer questions and concerns promptly to maintain satisfaction and loyalty.
- Greeted customers and guided them through ordering process to enhance overall experience.
- Operated the cash register and processed payments accurately.
- Collaborated with team members to provide efficient service during busy periods.
- Maintained a clean, organized, and sanitary workspace.
- Restocked supplies to maintain efficient operations and service. and ensured product displays remained organized.
- Followed food safety and cleanliness standards.
Stock Associate
Hollister.Co
Rockford
10.2023 - 05.2025
- Managed stock organization and replenishment on the sales floor.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted in receiving and processing incoming merchandise deliveries.
- Collaborated with team members to execute inventory counts efficiently.
- Maintained cleanliness and orderliness of stockroom areas.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
Education
Associate of Applied Science - Dental Hygiene
Rock Valley College
Rockford, IL 08.2025 - 07.2026
Skills
- Customer Service
- Bilingual: English & Spanish
- Phone Etiquette
- Cash handling
- Computer Skills
- Organization & Time Management
- Attention to Detail
- Multitasking
- Team Collaboration
- Problem Solving
- Professional Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Applied Science - Dental Hygiene
Rock Valley College
08.2025 - 07.2026
Customer Service Associate
Yumberry
03.2024 - Current
Stock Associate
Hollister.Co
10.2023 - 05.2025