Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Alexis Santiago

Mount Prospect

Summary

Information Technology graduate with expertise in SQL and data analysis, adept at creating dashboard reports and delivering actionable insights. Proven ability to manage large teams and foster trust with business partners. Strong prioritization and decision-making skills enhance workplace efficiency in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SHIFT LEAD

SMOOTHIE KING
01.2022 - Current
  • Trained and supervised new staff across multiple locations, ensuring compliance with company policies and standards
  • Delivered friendly, professional customer service while efficiently resolving customer issues
  • Opened and prepared store operations, ensuring efficient workflow and operational readiness

TECHNOLOGY ANALYST INTERN

CSS CONSULTING
01.2025 - 04.2025
  • Researched and communicated findings to NIU’s IT staff, contributing to improvements in network system functionality
  • Conducted workstation audits at Northern Illinois University’s library to ensure compliance, security, and network performance.
  • Maintained confidentiality while working with institutional systems and data

Education

Bachelor of Science - INFORMATION TECHNOLOGY

DOMINICAN UNIVERSITY
River Forest, IL
05.2025

Skills

  • Customer service
  • Data analysis
  • Database management
  • SQL (PostgreSQL)
  • Python (Pandas, NumPy)
  • Data visualization
  • Technical reporting
  • Microsoft Excel

Certification

Google Analytics 4 Fundamentals Certification

Timeline

TECHNOLOGY ANALYST INTERN

CSS CONSULTING
01.2025 - 04.2025

SHIFT LEAD

SMOOTHIE KING
01.2022 - Current

Bachelor of Science - INFORMATION TECHNOLOGY

DOMINICAN UNIVERSITY
Alexis Santiago