ALEXIS RUTLEDGE
Normal
Summary
Dedicated childcare and customer service professional with a track record of fostering positive environments for diverse groups. Expertise in managing challenging situations while maintaining a calm demeanor, ensuring safety and enjoyment for all involved. Key competencies include attentive care, effective communication, and conflict resolution. Committed to enhancing experiences through exceptional service and support.
Overview
6
6
years of professional experience
Work History
Server/Bartender
DR McKay's
Bloomington
06.2024 - Current
- Served wine, beer and cocktails to guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
DESTIHL
Normal
06.2023 - 06.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Assisted in training new servers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Texas Roadhouse
Bloomington
08.2021 - 06.2023
- Served food and beverages to patrons and confirmed complete orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Childcare Assistant
Creativity Campus Child Care
08.2021 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Supervised free play and other activities to keep children safe.
Server
The Hornet’s Nest
03.2021 - 08.2021
- Ensure customer satisfaction and accurate customer orders
- Demonstrate problem-solving abilities concerning customer relations
- Communicate with all staff including management
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess/Cashier
Shannon’s Five Star
05.2019 - 04.2021
- Quickly and accurately handled currency transactions
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured customer satisfaction and maintained an organized a system to seat customers quickly
- Created a welcoming environment for customers and initiated customer relationships
- Greeted customers entering store and responded promptly to customer needs.
Babysitter
Nanny
05.2020 - 08.2020
- Cared for two boys ages 12 and 7, and one girl age 4
- Organized and cleaned the household as necessary
- Coordinated play dates with other childcare providers and families as per a parent-approved list
- Ensured proper hygiene and safety
- Prepared and provided healthy meals, snacks, and beverages to children
- Provided comfort and support to distraught or injured children
- Safely transported children to and from school, as well as parks and playground
- Monitored and assisted with all aspects of childcare ages newborn and up
- Assisted with all homework, from monitoring for completion of key tasks to assistance with problem solving.
- Communicated positively with children and guardians.
Education
Associate of Arts -
Heartland Community College
Normal, IL12-2024
High School Diploma -
Heyworth High School
Heyworth, IL05.2021
Skills
- Customer service
- Team collaboration
- Liquor, wine, and food service
- Food safety practices
- Point of sale (POS) system operations
- Conflict resolution
- Food safety
- People skills
- Childcare techniques
- Patience and empathy
Timeline
Server/Bartender
DR McKay's
06.2024 - Current
Server
DESTIHL
06.2023 - 06.2024
Server
Texas Roadhouse
08.2021 - 06.2023
Childcare Assistant
Creativity Campus Child Care
08.2021 - 07.2022
Server
The Hornet’s Nest
03.2021 - 08.2021
Babysitter
Nanny
05.2020 - 08.2020
Hostess/Cashier
Shannon’s Five Star
05.2019 - 04.2021
Associate of Arts -
Heartland Community College
High School Diploma -
Heyworth High School
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