Alexis Perdue
Springfield
Summary
Dynamic and results-driven professional with experience in customer service excellence at Ross Dress for Less. Proven ability to enhance customer satisfaction through effective complaint handling and efficient payment processing. Skilled in multitasking and organization, consistently fostering a collaborative team environment while maintaining high standards of quality assurance.
Overview
3
3
years of professional experience
Work History
Seasonal Merchandising Service Associate
Lowes Home Improvment
05.2025 - Current
- Assisted customers with transactions, ensuring accurate handling of cash and credit payments.
- Supported team members in daily operations, fostering a collaborative work environment.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated point-of-sale systems efficiently, minimizing transaction times for customers.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions on product knowledge and service techniques for improved performance.
Cashier Team Lead
Ross Dress for Less
10.2022 - 05.2025
- Assisted customers with transactions, ensuring accurate handling of cash and credit payments.
- Supported team members in daily operations, fostering a collaborative work environment.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated point-of-sale systems efficiently, minimizing transaction times for customers.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions on product knowledge and service techniques for improved performance.
Education
Diploma -
Riverside High School
Belle, WV05.2018
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- POS experience
- Customer service excellence
- Payment processing
- Handling returns
- Returns and refunds
- Multitasking and organization
- Excellent communication
- Listening skills
- Data entry
- Handling customer complaints
Timeline
Seasonal Merchandising Service Associate
Lowes Home Improvment
05.2025 - Current
Cashier Team Lead
Ross Dress for Less
10.2022 - 05.2025
Diploma -
Riverside High School
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