Alexis Ortiz
Des Plaines
Summary
Camp Counselor at Des Plaines Park District, adept at behavior management and crisis intervention. Successfully fostered a positive environment, ensuring safety and emotional support for campers. Excelled in team building and activity planning, enhancing participant engagement and satisfaction. Proven ability to multitask and adapt in high-energy settings.
Front Desk at Des Plaines Park District Aquatic Center developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Des Plaines Park District
05.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment for all guests.
- Managed multi-line phone system, directing calls and taking messages efficiently.
- Scheduled events and maintained calendars for staff, enhancing time management.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Maintained front desk appearance and organized office materials for optimal functionality.
- Responded to inquiries promptly, providing accurate information about services offered.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled events accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Camp Counselor
Des Plaines Park District
06.2024 - 08.2024
- Enforced safety rules while supervising children at play.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Implemented behavior management techniques, fostering a respectful and positive environment.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Provided emotional support to campers.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Maine West High School
05-2024
No Degree - Political Science
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
Skills
- Team building
- Office organization
- Crisis intervention
- Customer service
- Activity planning
- Safety regulations
- Flexibility
- Multitasking Abilities
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Certification
UIUC MicroCredential for Data Science and Discovery with Python
UIUC MicroCredential for Statistics 100.
Languages
Spanish
Elementary
Education and Training
other
Timeline
Front Desk Receptionist
Des Plaines Park District
05.2025 - Current
Camp Counselor
Des Plaines Park District
06.2024 - 08.2024
High School Diploma -
Maine West High School
No Degree - Political Science
University of Illinois At Urbana-Champaign
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