Alexis Nichols
Toledo
Summary
Dynamic and detail-oriented professional with extensive experience as an Office Administrative Assistant with several years experience in the surgery department. Prove track record in scheduling and inventory management, coupled with strong verbal communication skills. Adept at enhancing patient satisfaction and streamlining processes to ensure compliance and efficiency.
Overview
2027
2027
years of professional experience
Work History
Office Administrative Assistant
Affiliates in Oral and Maxillofacial Surgery
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Coordinated communication between dental staff and patients to ensure clarity of procedures.
- Organized office supplies and equipment, streamlining inventory management processes.
- Supported billing and insurance verification processes to facilitate timely payments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Office assistants also assisted with surgeries. Setting up trays, making sure the surgeon has the correct equipment, transporting patients to the recovery room, disinfecting instruments and making sure they were sterilized properly before the next surgery.
Licensed Insurance Producer
Cutts Insurance Agency
Greenup, IL
06.2014 - 10.2021
- Developed personalized insurance plans to meet client needs and enhance customer satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Collaborated with team members to streamline application processes and improve efficiency.
- Provided expert guidance on coverage options, helping clients make informed decisions.
Customer Service Representative
Blue Cross and Blue Shield
Mattoon, IL
10.2021 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed claims and ensured compliance with company policies and regulations.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Clinic Surgery Scheduler
Sarah Bush Lincoln Health Center
Mattoon, IL
12.2023 - Current
- Scheduled surgical procedures, ensuring optimal use of operating rooms and resources.
- Coordinated patient appointments, providing clear communication regarding pre-operative instructions.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Collaborated with surgical teams to streamline scheduling processes and reduce conflicts.
- Facilitated patient follow-ups, enhancing overall patient satisfaction and care continuity.
Education
High School Diploma -
Cumberland High School
ToledoNo Degree - General Studies
Parkland College
Champaign, ILSkills
- Data entry
- Verbal communication
- File organization
- Inventory management
- Supply inventory
- Multitasking and organization
- Customer service
- Dedicated team player
- Strong problem solver
- Scheduling
Timeline
Clinic Surgery Scheduler
Sarah Bush Lincoln Health Center
12.2023 - Current
Customer Service Representative
Blue Cross and Blue Shield
10.2021 - 12.2023
Licensed Insurance Producer
Cutts Insurance Agency
06.2014 - 10.2021
Office Administrative Assistant
Affiliates in Oral and Maxillofacial Surgery
High School Diploma -
Cumberland High School
No Degree - General Studies
Parkland College