Alexis McManus
Chicago
Summary
Community Program Coordinator with 6 years of experience in promoting engagement and building relationships within diverse communities. Proven track record in organizing events, managing communication platforms, and implementing outreach strategies to enhance community participation. Skilled in conflict resolution, program development, and collaboration with stakeholders to drive positive change. Passionate about creating inclusive environments and leveraging social media to amplify community voices.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Amazon Prime Studios
07.2021 - 09.2023
- Coordinated and scheduled meetings, appointments and anticipated scheduling conflicts.
- Organized meetings and events, prepared agendas, materials, and presentations as needed. Attended meetings, took minutes and followed up on action items.
- Screened and prioritized incoming calls and emails. Maintained confidentiality of sensitive information from high profile clients and proofread emails, letters & reports.
- Made travel arrangements, including booking flights, accommodations, and transportation.
- Served as a liaison between the executive and various departments or external contacts.
- Oversaw the day to day operations of the executive's office.
Customer Care Representative and Telephone Logistics Provider
Spirit Communications
09.2019 - 06.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem solving.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Justice Outreach Program Coordinator
Ralph H. Johnson VA Medical Center
08.2016 - 07.2019
- Worked under the Justice Outreach Program.
Called Veterans with divorce, child support, power of attorney, and will questionnaires. - Spearheaded a research program to study the causes of repeat Veteran criminal offenders.
- Counseled and assisted Veterans who could not afford lawyers with claims and appeals.
- Assisted with typing, data entry and answering incoming calls as required.
- Designed and executed outreach programs that align with organizational goals and community needs.
- Planned and lead educational workshops that raised awareness about justice issues and promoted community involvement.
- Recruited, trained, and managed volunteers to support outreach efforts and community initiatives.
Ticket Sales Consultant
The Citadel,The Military College Of South Carolina
08.2013 - 05.2016
- Created and implemented effective sales strategies to increase ticket sales for various athletic events.
- Built relationships with current and prospective fans through personalized communication and outreach efforts.
- Promoted season tickets, group packages, and special promotions through various marketing channels, including social media, email campaigns, and community events.
- Worked closely with marketing, operations and event management teams to ensure seamless execution of sales initiatives and events.
- Developed detailed logistical plans for game days, including timelines, resource allocation, and staffing needs.
- Managed and supervised on site staff and volunteers, providing guidance and support throughout the event.
- Addressed and resolved any logistical issues that arise during the event, maintaining a focus on safety and efficiency.
Education
Bachelor of Science - Criminal Justice
The Citadel Military College of South Carolina
Charleston, South Carolina05-2016
Skills
- Project and Volunteer Management
- Conflict Resolution
- Time Management
- Cultural Competence
- Community Engagement
- Confidentiality
- Event Planning and Coordination
- Interpersonal Skills
- Budgeting and Fundraising
- Stakeholder Collaboration
Timeline
Executive Assistant
Amazon Prime Studios
07.2021 - 09.2023
Customer Care Representative and Telephone Logistics Provider
Spirit Communications
09.2019 - 06.2020
Justice Outreach Program Coordinator
Ralph H. Johnson VA Medical Center
08.2016 - 07.2019
Ticket Sales Consultant
The Citadel,The Military College Of South Carolina
08.2013 - 05.2016
Bachelor of Science - Criminal Justice
The Citadel Military College of South Carolina
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