Alexis Lam
Chicago
Summary
Dynamic and adaptable customer service professional with a strong background in leadership within fast-paced environments. Expertise in food and beverage service, point-of-sale systems, and cross-departmental support enhances operational efficiency. Proven ability to thrive under pressure, manage teams effectively, and resolve customer concerns with a focus on exceptional service delivery. Committed to fostering positive customer experiences while driving team performance and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader – Food & Beverage Department
RoundOne Entertainment
09.2023 - Current
- Lead and support team members on the floor to ensure efficient service and smooth operations.
- Prepare and serve food and beverages, including bartending duties, in compliance with health and safety standards.
- Maintain stock inventory and ensure cleanliness of kitchen and prep areas.
- Operate POS system for customer transactions and support other departments (Bowling and Amusement) at registers.
- Resolve customer complaints calmly and effectively, ensuring positive guest experiences.
- Provide direction and support to staff during busy hours, maintaining composure and focus.
Customer Service Associate
Walgreens
03.2021 - 08.2022
- Delivered excellent customer service across multiple store departments, including floor, register, photo, and pharmacy.
- Assisted customers with inquiries by drawing on broad product and service knowledge.
- Operated POS systems and managed transactions with accuracy and efficiency.
- Supported inventory management, merchandising, and restocking tasks.
- Maintained a clean and organized work environment while ensuring timely service.
Holiday Bus Boy
Hilton Hotels
11.2017 - 12.2017
- Experienced in multi-tasking customer service requests and custodial duties.
- Coordinated and organized dining hall set-up.
- Collaborated with supervisors and colleagues in hospitality functions such as serving, clean-up and inventory.
- Efficient in teamwork duties as well as individual tasks as it related to hotel dining services.
Education
Associates Degree - Fine Arts
Wilbur Wright College
06-2026
Skills
- Team Leadership
- Customer Service
- Food & Beverage Preparation
- Bartending
- POS Systems
- Inventory Management
- Conflict Resolution
- Multitasking
- Cross-Department Collaboration
- Safety processes and procedures
Certification
- Food Handler, Learn2Serve - (9/25/2023 - 9/25/2026)
- Illinois Basset Seller/Server, Learn2Serve - (9/25/2023 - 9/25/2026)
- Food Protection Manager, ServSafe - (12/11/2025 - 12/11/30)
Timeline
Shift Leader – Food & Beverage Department
RoundOne Entertainment
09.2023 - Current
Customer Service Associate
Walgreens
03.2021 - 08.2022
Holiday Bus Boy
Hilton Hotels
11.2017 - 12.2017
Associates Degree - Fine Arts
Wilbur Wright College