Alexis Julian
Chicago
Summary
Dynamic lead coordinator with expertise in logistics coordination, event planning, and client management. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and problem solving.
Overview
7
7
years of professional experience
Work History
Program lead coordinator
Bellwood Developmental Center
Bellwood
04.2024 - 05.2026
- Plan and execute 20+ events and group outings annually, including community programs, social events, and offsite excursions assisting with logistics, scheduling, and communications
- Coordinate all logistics including transportation, venue booking, catering, and scheduling for groups of up to 30+ participants
- Manage vendor relationships, negotiate contracts, and ensure services are delivered on time and within budget
- Develop event timelines, documents, and contingency plans to ensure smooth execution
- Track attendance, engagement, and participant feedback to evaluate program success and identify improvements
Case Manager
Bellwood Developmental Center
Bellwood
06.2022 - 03.2023
- Shadowed senior case managers and multidisciplinary teams to gain knowledge of intake procedures, assessment methods, crisis intervention techniques, and care planning strategies.
- Manage a caseload of 25+ clients facing housing instability, mental health challenges, and substance use issues
- Executed care and service plans by translating high-level program goals into individualized client plans to address housing stability and reduce hospital readmissions.
- Completed onboarding and orientation programs on agency policies, HIPAA compliance, confidentiality standards, documentation procedures, and client advocacy practices to ensure effective client support.
- Participated in hands-on training for case management software, electronic health records (EHR), scheduling systems, and reporting tools to ensure accurate client documentation and service coordination
Receptionist/Medical Screener
Biolife Plasma Center
Chicago
09.2021 - 03.2022
- Enhanced customer experience through attentive service, timely resolution of inquiries, and effective communication, handling 100 client interactions daily.
- Collaborated with cross-functional stakeholders including medical staff, administrators, and leadership to coordinate care delivery and resolve operational challenges.
- Managed over 50 inbound calls daily to assist customers with inquiries and concerns.
- Perform medical screening procedures including symptom questionnaires, temperature checks, health history updates, and patient intake documentation.
- Verified patient identity, eligibility status, and required documentation to ensure smooth appointment processes.
Office Administrative assistant
Florida A&M University
Tallahassee
01.2019 - 11.2021
- Coordinate appointment scheduling and event logistics, successfully managing corporate events and handling complex scheduling scenarios that illustrate adept event planning and conflict resolution skills.
- Provided administrative support for D&I initiatives by scheduling meetings, managing calendars, and coordinating logistics for internal programs, enhancing overall program efficiency.
- Support leadership with meeting preparation, presentation materials, and documentation
- Assisted in planning and executing workshops, trainings, and cultural events to ensure smooth operations and engage participants effectively.
- Served as point of contact for employee inquiries related to D&I programs and events, facilitating clear communication and promoting employee involvement.
- Draft and distribute internal communications, newsletters, and event announcements to promote inclusion initiatives
Education
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Data Entry & Documentation
- Client relationship management
- Logistics coordination
- Administrative Support
- HIPAA & Confidentiality Compliance
- Employee & Customer Service Support
Timeline
Program lead coordinator
Bellwood Developmental Center
04.2024 - 05.2026
Case Manager
Bellwood Developmental Center
06.2022 - 03.2023
Receptionist/Medical Screener
Biolife Plasma Center
09.2021 - 03.2022
Office Administrative assistant
Florida A&M University
01.2019 - 11.2021
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University