Alexis Julian
Chicago
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist/pct
Biolife Plasma Services
12.2024 - Current
- Managed front desk operations, ensuring seamless patient check in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of donations and donor information using electronic health record systems.
- Coordinated communication between donors and medical staff to enhance operational efficiency.
- Collect and processed blood and protein samples.
- Implemented data verification procedures to enhance accuracy and consistency across records.
Life Skill Coordinator
Bellwood Developmental Nursing Center
03.2023 - 11.2024
- Assisted individuals with intellectual and developmental impairments, providing direct assistance and training in life skills.
- Managed daily operations for a day program serving 42 residents, ensuring compliance with state regulations and upholding quality care standards.
- Implemented training workshops for staff on effective communication techniques and behavioral management strategies.
- Supervised team members to ensure active treatment is provided, promoting a positive work environment and high-quality care.
- Coordinated group activities promoting social interaction and community engagement among residents.
QIDP/Case manager
Bellwood Developmental Nursing Center
09.2021 - 02.2022
- Performed in-depth assessments of clients' needs, resulting in the creation of individualized service plans that enhance client outcomes and satisfaction.
- Developed and oversaw service delivery across multiple settings, enhancing the well-being and quality of life for 10 individuals on the caseload.
- Provided direct supervision to direct support professionals.
- Identified each client's unique training needs, developed descriptive curricula and programs, and tracked effectiveness through data collection and analysis.
- Maintained detailed case notes and documentation, ensuring compliance with agency policies and regulations.
- Organized patient records using electronic health record systems.
Customer service associate
Walgreens
08.2018 - 04.2021
- Engaged customers and patients by greeting them and providing assistance with products and services, resolving issues and answering questions to ensure a positive experience.
- Built and maintained displays for sale goods, promotional items, seasonal items, and superstructures, fulfilling requirements for resets and modifications.
- Provided customers with pleasant, fair, friendly, and efficient checkout service while accurately recording transactions on the designated cash register.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Office Assistant
Department of Diverse & Inclusion Florida A&M University
01.2018 - 05.2019
- Performed a range of administrative responsibilities, including answering phone calls, writing and sending correspondence, tracking expenses, coordinating meetings, and managing filing and copying tasks.
- Assisted in planning events and preparing the quarterly newsletter.
- Involved in marketing campaigns.
- Organized team meetings, including agendas, project lists, minutes, and reports.
- Managed communication activities, tracking and updating staff on deadlines and target dates while handling conflicting priorities and an overall backlog of administrative requests.
Education
Bachelor - Healthcare Management
Florida A&M University
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Microsoft Word
- Accuracy and attention to detail
Timeline
Receptionist/pct
Biolife Plasma Services
12.2024 - Current
Life Skill Coordinator
Bellwood Developmental Nursing Center
03.2023 - 11.2024
QIDP/Case manager
Bellwood Developmental Nursing Center
09.2021 - 02.2022
Customer service associate
Walgreens
08.2018 - 04.2021
Office Assistant
Department of Diverse & Inclusion Florida A&M University
01.2018 - 05.2019
Bachelor - Healthcare Management
Florida A&M University