Alexis Jones
Bloomington
Summary
Client service professional with a robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes. Partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of coworkers in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
COUNTRY Financial
08.2025 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Maintained accurate client records using internal CRM software to ensure data integrity.
- Developed comprehensive knowledge of financial products, offering tailored solutions to clients' needs.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Restaurant Hostess
Rob Dob's Restaurant and Bar
10.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to enhance dining experience.
- Trained new host staff on procedures and customer service standards.
- Handled guest inquiries and concerns, resolving issues promptly and professionally.
- Monitored dining area for cleanliness and guest satisfaction throughout service.
- Assisted in planning special events, contributing to event execution success.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Head Volleyball Coach
Normal Flight VBC
08.2024 - Current
- Developed and implemented training programs to enhance player skills and team performance.
- Analyzed game footage to identify strengths and weaknesses, guiding strategic adjustments.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Coordinated practice schedules, ensuring optimal use of facilities and resources for athlete development.
- Mentored assistant coaches, promoting best practices in coaching methods and player engagement.
- Organized competitive events, enhancing visibility and reputation of the volleyball club within the community.
- Established a strong community presence by actively engaging in local events and promoting the volleyball program.
Trampoline Supervisor
Altitude Trampoline Park
11.2023 - 12.2024
- Performed administrative tasks associated with managing a safe and efficient operation of the facility's trampolines.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Communicated well with young children, parents, other adults and fellow team members to smoothly handle guest and business needs.
- Maintained inventory of supplies, such as mats and padding, used in the upkeep of trampolines.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Tumbling Instructor
Decatur Indoor Sports Center
09.2022 - 11.2023
- Collaborated with coworers to plan and coordinate practice sessions.
- Promoted diverse and inclusive culture with team and athletics program.
- Communicated regularly with parents about their child's progress in class.
- Implemented safety guidelines such as wearing appropriate clothing and no jewelry in class.
- Adapted curriculum for special needs students or those with physical limitations.
Volunteer
Boys and Girls Club
01.2021 - 05.2021
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
Sales Associate
Kohl's
09.2020 - 01.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock checks to ensure product availability.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Processed transactions efficiently using point-of-sale systems to improve checkout speed.
- Implemented promotional displays to boost sales during seasonal events and sales campaigns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Some College (No Degree) - Clinical Psychology
Millikin University
Decatur, ILHigh School Diploma -
Central Catholic High School
Bloomington, IL05-2022
Skills
- Customer support
- Payment processing
- Complaint handling
- Service recommendations
- Sales documentation
- Call center experience
- Teamwork and collaboration
Accomplishments
- Coach of the Year Award 2025
- Sportsmanship award
- 2-time Gold Bracket Champion Coach
- Millikin University Cheerleading Nationals Team
- Illini Elite Volleyball Club National Team
- 5-time All Team Captain
Certification
- CPR Certified (Adult, Child & Infant)
- AED Certified
- First Aid Training
- JVA Mandated Reporter Training Completion
- USAV SafeSport Training Completion
Timeline
Client Service Representative
COUNTRY Financial
08.2025 - Current
Restaurant Hostess
Rob Dob's Restaurant and Bar
10.2024 - Current
Head Volleyball Coach
Normal Flight VBC
08.2024 - Current
Trampoline Supervisor
Altitude Trampoline Park
11.2023 - 12.2024
Tumbling Instructor
Decatur Indoor Sports Center
09.2022 - 11.2023
Volunteer
Boys and Girls Club
01.2021 - 05.2021
Sales Associate
Kohl's
09.2020 - 01.2021
High School Diploma -
Central Catholic High School
Some College (No Degree) - Clinical Psychology
Millikin University