Alexis Harpster
Niemerg's Steak House
Altamont
1
Certification
5
years of professional experience
Server and bartender of 11 years looking to change careers. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations while meeting sales goals and meeting all professional standards.
Work History
Server
6 Months- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
- Managed order processing and ensured timely delivery of food and beverages to guests.
- Collaborated with kitchen staff to ensure accurate menu item preparation and presentation standards.
- Trained new staff on restaurant protocols, improving team efficiency and service quality.
Operations Manager
1 Year 4 Months- Streamlined operational processes to enhance efficiency and reduce service time.
- Led team in implementing inventory management systems to optimize stock levels.
- Developed training programs for staff, improving service quality and employee retention.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented cost-saving initiatives that improved overall profitability of bar operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Bartender (Seasonal)
6 Months- Performed opening and closing duties
- Created inviting atmosphere for guests
- coordinated events like DJs, live bands, and dart tournaments.
- Managed money for shifts and completed deposits.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Managed bar inventory, ensuring stock levels met demand and minimizing waste.
- Trained and mentored junior bartenders on techniques, customer service, and beverage knowledge.
Bartender and Server
3 Years 10 Months- Developed and crafted specialty cocktails based on seasonal ingredients and customer preferences.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Enhanced customer experience through personalized service and timely order delivery.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Mentored junior bartenders in mixology techniques and customer engagement strategies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
- Business Management
Skills
Exceptional customer service
Guest engagement
Client relations
Upselling techniques
Problem-solving skills
Communication skills
Client communication
Building rapport
Strong work ethic
Inventory management
Certification
Illinois BASSET, ILLINOIS Food Manager’s Certificate
IBM SkillsBuild Data Analytics Certificate -expected completion 10/2026
Timeline
Server
Niemerg's Steak House
02.2026 - CurrentRead More
Bartender (Seasonal)
On The Rox Pub & Grub
01.2025 - 07.2025Read More
Operations Manager
Wheat Penny Bar
08.2024 - 12.2025Read More
Bartender and Server
Firefly Grill
03.2021 - 01.2025Read More
Lake Land College
from Business Management
Read More