Alexis Harper
Sauget
Summary
I am a very driven leader. Customer/ guest service are my expertise. I enjoy engaging with staff implementing teamwork. I am also a self starter and able to work without direct supervision. My passion involves problem solving for others as well as guiding employees through certain tasks if they need help. I am highly proficient in schedule coordination, Microsoft office, staff training and development. I easily navigate through working under pressure as well as having deadlines. Adapting to new environments hasn't ever been an issue for me and I am easily trained.
Overview
8
8
years of professional experience
Work History
Department Manager
The Old Spaghetti Factory International Inc.
05.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Enhanced team productivity by implementing streamlined workflow processes.
- Increased customer satisfaction with proactive issue resolution strategies.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant Manager
The Old Spaghetti Factory International Inc.
02.2017 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Education
SIU East Saint Louis Charter High School
East Saint Louis 05-2009
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Problem-solving
- Customer engagement
- Goals and performance
- Personnel training and development
- Sales reporting
- Order management
- Order processing
- Employee scheduling
- Coaching and mentoring
- Decision-making
Timeline
Department Manager
The Old Spaghetti Factory International Inc.
05.2023 - Current
Restaurant Manager
The Old Spaghetti Factory International Inc.
02.2017 - 05.2023
SIU East Saint Louis Charter High School
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