Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Harper

Sauget

Summary

I am a very driven leader. Customer/ guest service are my expertise. I enjoy engaging with staff implementing teamwork. I am also a self starter and able to work without direct supervision. My passion involves problem solving for others as well as guiding employees through certain tasks if they need help. I am highly proficient in schedule coordination, Microsoft office, staff training and development. I easily navigate through working under pressure as well as having deadlines. Adapting to new environments hasn't ever been an issue for me and I am easily trained.


Overview

8
8
years of professional experience

Work History

Department Manager

The Old Spaghetti Factory International Inc.
05.2023 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Restaurant Manager

The Old Spaghetti Factory International Inc.
02.2017 - 05.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.

Education

SIU East Saint Louis Charter High School
East Saint Louis
05-2009

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Problem-solving
  • Customer engagement
  • Goals and performance
  • Personnel training and development
  • Sales reporting
  • Order management
  • Order processing
  • Employee scheduling
  • Coaching and mentoring
  • Decision-making

Timeline

Department Manager

The Old Spaghetti Factory International Inc.
05.2023 - Current

Restaurant Manager

The Old Spaghetti Factory International Inc.
02.2017 - 05.2023

SIU East Saint Louis Charter High School

Similar Profiles

CREATE PROFILE
Alexis Harper