Alexis Cortes
Countryside
Summary
I manage a $20M dollar global portfolio with a focus on balancing high-level recovery targets and maintaining long-term customer loyalty. I specialize in resolving complex, high-value accounts through custom payment strategies and cross-functional collaboration. Beyond the day-to-day, I’m dedicated to mentoring our team and ensuring our global processes remain smooth, compliant, and effective.
Overview
7
7
years of professional experience
Work History
Global Credit and Collections Specialist
Genpact
New York
08.2025 - Current
- Ensured a smooth transition into the new company structure by providing hands-on guidance to the team and maintaining operational stability during the shift in departments.
- Manage $20M credit portfolio, ensuring timely payments and precise account setups.
- Analyze account histories to identify patterns and strengthen collection strategies.
- Collaborate with internal teams to enhance collection processes and boost efficiency.
- Process incoming payments accurately, verifying amounts against invoices prior to posting.
- Approve or denied orders exceeding $1M, adhering to established credit policies.
- Train new employees to promote efficient adaptation and comprehensive team knowledge.
- Generate daily reports to highlight invoice discrepancies and assess payment timeliness.
Global Credit and Collections Specialist
Anixter
Glenview
05.2022 - 08.2025
- Oversaw $20M credit portfolio, ensuring timely payments and precise account setups.
- Conducted analysis of account histories to uncover patterns for improved collection strategies.
- Worked with internal teams to enhance collection processes and boost overall efficiency.
- Accurately processed incoming payments by verifying amounts against invoices prior to posting.
- Evaluated orders exceeding $1M, making decisions in line with strict credit policies.
- Facilitated training for new employees to promote efficient integration into the team.
- Produced daily reports highlighting invoice discrepancies and analyzing payment timelines.
Sales Tax Credit Analyst
Maxonic Staffing
Glenview
08.2021 - 11.2021
- Collaborated with account managers and finance teams to reconcile tax anomalies using financial software.
- Streamlined resolution of open sales tax credits through effective communication and teamwork.
- Maintained comprehensive correspondence logs via workflow management systems for consistent follow-up.
Credit Analyst
Atlas Toyota Material Handling
Elk Grove Village
07.2019 - 06.2021
- Review credit applications to determine customer eligibility.
- Authorize sales orders per financial policies, ensuring compliance.
- Recognized for outstanding work ethic and timely completion.
- Meticulously reviewed credit applications and trade references, determining credit lines and purchase eligibility with precision.
- Optimized account management strategies, resulting in improved payment timeliness and substantial reduction in past due balances.
Education
Bachelor of Arts - Spanish Language And Literature
Northern Illinois University
DeKalb, IL05-2018
Skills
- Credit analysis
- Account management
- Collections strategy
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Employee training
- Proficient in Oracle, SAP and HRC systems
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Global Credit and Collections Specialist
Genpact
08.2025 - Current
Global Credit and Collections Specialist
Anixter
05.2022 - 08.2025
Sales Tax Credit Analyst
Maxonic Staffing
08.2021 - 11.2021
Credit Analyst
Atlas Toyota Material Handling
07.2019 - 06.2021
Bachelor of Arts - Spanish Language And Literature
Northern Illinois University