Hi, I’m
Alexis Castillo
Bartonville
Summary
Experienced professional with a decade of expertise in Hospitality, Customer Service, and Leadership roles. Skilled in quickly acquiring new skills and adept at nurturing important customer connections. Recognized for consistently embodying a welcoming and polished image for the organization. Eager to contribute positively to any team and legally eligible to work in the US for any employer.
Overview
14
years of professional experience
1
Certification
Work History
Huck's Godfathers Pizza
Kitchen Manager
02.2022 - Current
Job overview
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
LIBERTY VILLAGE OF PEORIA
Activities Aide
07.2020 - 05.2022
Job overview
- Due to covid we do one on one activities with the residents. We can do manicures. AROM which is like exercising your arms and standing up and trying to sit back down.
- We play games with them on our grandpads that we have available for the residents they can also listen to music on them. We paint rocks or canvases with the residents, play bingo over the tv and every resident that wants to play plays in their room and ring a bell to get a prize.
- Handed out snacks at snack time, and also hand out the mail to all residents.
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
TNT's Sports Bar & Grill
Server/Bartender
08.2019 - 02.2020
Job overview
- I mainly serve on the dinning room side and I also bartend when they need me to on the weekends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Dollar General
Key Holder/Sales Associate
09.2018 - 01.2020
Job overview
- Check in truck and vendors. Count down registers after store is closed. Do store reports and coworker reports. Take deposit to bank after shift.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Avantis
Lead Server
05.2017 - 07.2018
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Kaydee Kats
Lead Server/Trainer
09.2011 - 10.2017
Job overview
- Server open front of house, stock tea and coffee. Make sure beer and wine are stocked for the day.
- Make beer and wine orders, clean outside patio so guests can eat outside, and roll silverware for the morning shift.
- Clean front of house. Set the tables for the guests, and cash guests out always make sure they had a great experience at the restaurant.
- Always have a positive attitude and a big smile on my face.
- Start up drawer, and count it down at end of night. Interviewed servers, trained and helped new servers.
- Maintained restaurant reports and server tips. Make the schedule for front of house.
Education
Peoria Heights High SchoolPeoria Heights, IL
12 from General
Skills
- Childcare experience
- Multitasking and organization
- Effective leadership
- Conducting interviews
- Customer service expertise
- Customer service
- Strong verbal communication
- Cash transaction processing
- Prioritization and scheduling
- Kitchen Management Experience
- Attention to detail
- Ordering supplies
Certification
- First Aid Certification
- Management Food Handler Certification
- CPR Certification
Timeline
Kitchen Manager
Huck's Godfathers Pizza
02.2022 - Current
Activities Aide
LIBERTY VILLAGE OF PEORIA
07.2020 - 05.2022
Server/Bartender
TNT's Sports Bar & Grill
08.2019 - 02.2020
Key Holder/Sales Associate
Dollar General
09.2018 - 01.2020
Lead Server
Avantis
05.2017 - 07.2018
Lead Server/Trainer
Kaydee Kats
09.2011 - 10.2017
Peoria Heights High School
12 from General
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