Alexis Avila
Forest Park
Summary
Dedicated professional with extensive experience in diverse fields, consistently delivering high-quality results. Proven track record of exceeding expectations and meeting challenging assignments. Committed to continuous career growth and skill enhancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Five Below
Hillside
01.2022 - Current
- Lead a growth-oriented sales culture to achieve store business performance results.
- Anticipate the needs of the customer, and create an amazing store environment.
- Lead the execution and maintenance of all company merchandising and operational standards, ensuring consistency with Brand Standards.
- Managed inventory levels and product displays in retail environment.
- Collaborated with vendors to ensure timely product delivery and quality standards.
- Trained staff on merchandise presentation and customer engagement techniques.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Customer Experience Manager
Five Below
Riverside
01.2019 - 01.2021
- Responsible for leading their assigned store to achieve and maintain customer service score goals, provided by the District Manager.
- Responsible for leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) is set and meets or exceeds brand standards.
- Ensures that all front-end equipment is in working order, and associates are trained to include services where applicable.
- Developed customer service training programs for team members.
- Analyzed customer feedback to improve store experience.
Support Lead
Five Below
Riverside
07.2016 - 01.2018
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Trained staff on product knowledge and store policies.
- Resolved customer inquiries and issues promptly and effectively.
Education
Associate of Science - Associates
Triton College
River Grove, IL07-2026
High School Diploma -
J Sterling Morton East Highschool
Cicero, IL06-2015
Some College (No Degree) - Software Engineering
DePaul University
Chicago, ILSkills
- Analyze business results
- Leverage reports and metrics
- sales and customer experience
- Profitability and payroll management
- Staffing and operational standards
- Employee training
- Inventory management
- Merchandise presentation
- Sales analysis
Certification
Veterinary Assistant Certification 2017
Timeline
Merchandise Manager
Five Below
01.2022 - Current
Customer Experience Manager
Five Below
01.2019 - 01.2021
Support Lead
Five Below
07.2016 - 01.2018
Associate of Science - Associates
Triton College
High School Diploma -
J Sterling Morton East Highschool
Some College (No Degree) - Software Engineering
DePaul University