Alexis Allen
Springfield
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Professional Debt Collector
Pro Com Services
Springfield
05.2024 - Current
- Managed collection calls to recover outstanding debts from clients.
- Negotiated payment plans with clients to secure timely payments.
- Maintained accurate records of all communications and payment arrangements.
- Resolved client disputes and addressed concerns professionally and efficiently.
- Collaborated with team members to develop effective collection strategies.
- Utilized collection software to track accounts and monitor progress.
- Conducted follow-up calls to ensure compliance with payment agreements.
- Advised debtors on payment options and set up payment plans.
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Developed customized strategies for collecting delinquent debts based on individual customer needs.
- Drafted letters of demand and worked closely with attorneys on legal matters related to collections.
- Researched account discrepancies and verified documentation for accuracy before submitting it for review.
- Followed up with debtors until full payment was received or an alternate arrangement was made.
- Provided detailed reports on collection activity, delinquency trends, and recovery efforts.
- Identified delinquent accounts and contacted customers regarding their overdue payments in a professional manner.
- Educated customers about their rights under state and federal laws pertaining to debt collection procedures.
- Gathered and analyzed financial information from clients to determine the best payment plan for them.
- Participated in training sessions designed to improve knowledge of applicable laws governing the industry.
- Negotiated repayment plans with customers, using tactful communication skills to ensure customer satisfaction.
- Represented the company at conferences and meetings related to debt collection industry standards and regulations.
- Established positive relationships with customers through effective communication skills.
- Assisted customers in resolving disputes over billing or other issues that may have caused late payments.
- Ensured compliance with federal regulations governing debt collection practices.
- Reviewed unpaid accounts to identify any potential fraud or abuse of services.
- Maintained accurate records of all collection activities and documented conversations with customers.
Office Assistant Temp
Department of Children & Family Services
Springfield
12.2022 - 05.2024
- Handle phone calls, manage correspondence, schedule appointments, and organize meetings for caseworkers, supervisors
- Maintain and update case files, enter data into databases, and ensure accuracy and confidentiality of records
- Assist in drafting reports, letters, and other documents related to child welfare cases
- Manage physical and electronic filing systems to ensure easy retrieval of information
- Serve as a liaison between staff, other agencies, families, and the public, providing information and assistance as needed
- Ensure compliance with agency policies, procedures, and legal requirements related to child welfare
- Organized files and records to comply with agency standards and regulations.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Maintained confidentiality of sensitive information and documents.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Conducted research and compiled data for reports and projects.
- Coordinated travel arrangements and accommodations for staff members.
Intern
Administrative Office of the Illinois Courts
Springfield
07.2021 - 12.2022
- Assisted with general administrative tasks such as filing, data entry, scanning documents, photocopying, and organizing files
- Handled incoming calls, took messages, responded to, or redirected emails, and provided basic information to clients or customers
- Drafted emails, letters, or other communications under supervision
- Helped to manage calendars, scheduled appointments, arranged meetings, and booked conference rooms
- Provided support on ongoing projects by conducting tasks assigned by team members or supervisors
- Offered support to various departments as needed – HR, Audit, Court Services
Nursing Assistant
Friends for Life
Waco
01.2019 - 04.2021
- Provide basic care to patients
- Take and record patients' vital signs, including blood pressure, temperature, pulse rate, and respiration rate
- Ensure a clean and safe environment for patients, including changing linens and maintaining cleanliness in patient areas
- Assist nurses or medical staff during procedures or examinations
- Offer emotional support and companionship to patients who may require it
- Maintain accurate records of patient care activities
- Assist with general office tasks such as filing, data entry, managing correspondence, and handling phone calls
- Maintain and update office records, databases, and filing systems
- Communicate with clients, visitors, and staff, providing information and assistance as needed
Nursing Assistant
River Birch Senior Living
Chatham
07.2015 - 11.2018
- Helped residents with daily personal hygiene tasks
- Provided basic medical procedures under the supervision of a nurse, such as changing dressings, applying creams, or assisting with simple exercises
- Assisted residents with moving around, transferring from beds to wheelchairs or vice versa, and supporting those who need help walking
- Communicated effectively with residents, families, and the nursing team to ensure proper care and coordination
- Respected the rights and dignity of residents, maintained confidentiality, and advocated for their needs and preferences
- Helped residents with eating, ensuring they receive proper nutrition, and assisted those who needed feeding assistance
- Monitored patient vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to patients during recovery.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient care activities accurately in medical records system.
- Collaborated with healthcare team to develop individualized care plans.
- Educated patients on medication management and health maintenance practices.
- Ensured compliance with safety protocols and infection control procedures.
Retail Associate
Gordman’s
Springfield
04.2012 - 08.2015
- Greeted customers warmly and ascertained their needs
- Handled customer inquiries, requests, and concerns in a professional manner
- Handled cash, credit, and other forms of payment accurately using POS systems
- Ensured proper handling of returns, exchanges, and refunds
- Assisted in receiving and unpacking merchandise shipments
- Conducted regular inventory counts and assist in inventory management
- Ensured compliance with company policies and procedures
- Contributed to a positive and collaborative work environment
Education
General Studies -
Lincoln Land Community College
Springfield, IL05.2015
Diploma -
Springfield High School
Springfield, IL06.2014
Skills
- Friendly and approachable demeanor
- Excellent customer service
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic math skills
- Familiarity with POS systems
- Attention to detail
- Proactive approach to tasks
- Reliable
- Flexible
- Comfortable with Microsoft Word
- Comfortable with Excel
- Comfortable with PowerPoint
- Comfortable with Outlook
- Patient care
- Vital signs monitoring
- Effective communication
- Data entry
- Client transportation
- HIPAA compliance
- Case management
- Time management
- Activity-based costing
- Purchase order management
- Balance sheet reconciliation
- Expense tracking
Timeline
Professional Debt Collector
Pro Com Services
05.2024 - Current
Office Assistant Temp
Department of Children & Family Services
12.2022 - 05.2024
Intern
Administrative Office of the Illinois Courts
07.2021 - 12.2022
Nursing Assistant
Friends for Life
01.2019 - 04.2021
Nursing Assistant
River Birch Senior Living
07.2015 - 11.2018
Retail Associate
Gordman’s
04.2012 - 08.2015
General Studies -
Lincoln Land Community College
Diploma -
Springfield High School