Alexia Gonzalez
Chicago
Summary
Self-motivated customer-oriented professional with a background in managing key accounts and fostering strong client relationships. Skilled in resolving complex customer issues while enhancing satisfaction metrics. Demonstrated ability to implement innovative solutions that drive revenue growth and improve operational efficiency. Proven track record in team leadership, negotiation, and strategic planning.
Overview
7
7
years of professional experience
Work History
Customer Account Manager
WayFinder Logistics
Chicago
11.2023 - Current
- Develop and maintain relationships with key contacts and team members.
- Coordinate and manage freight shipments from start to finish.
- Negotiate rates and terms with carriers.
- Resolve customer issues and concerns to increase customer satisfaction.
- Identifying industry trends and account strategies.
- Managing the highest-volume account at the company by providing optimal performance.
Senior Account Executive
WayFinder Logistics
Chicago
04.2023 - 11.2023
- Develop and maintain relationships with carriers and customers.
- Negotiate rates and terms with carriers
- Identify and qualify new carriers to expand the company's carrier network.
- Ensure compliance with all regulatory requirements, including safety regulations, and legal requirements.
- Generate and analyze reports to identify trends and areas for improvement.
Account Executive
Wayfinder Logistics
Chicago
01.2023 - 04.2023
- Resolved issues during the shipment process by gathering detailed information.
- Monitored and tracked shipments to ensure on-time delivery.
- Communicate effectively with carriers, customers, and internal teams.
Sales Associate
Golden Goose
Chicago
05.2022 - 01.2023
- Ensuring high levels of customer satisfaction through excellent sales service and a positive environment.
- Promote and sell products by identifying customers' needs.
- Deliver outstanding customer service, and build long-term relationships with clients.
- Maintain the store standards according to the guidelines.
Management/Marketing Intern
90 Miles Cuban Cafe
Chicago
01.2022 - 04.2022
- Assistance to our General Manager in order to complete managerial duties.
- Preparing weekly schedules for employees.
- Writing reports during or after meetings to provide feedback.
- Marketing assistance (running social media applications such as Facebook and Instagram).
Sales Associate
Reformation
Chicago
11.2020 - 03.2021
- Maintained a professional attitude when communicating with customers.
- Kept up with inventory and online orders daily.
- Utilized mobile POS system for customer sales.
Supervisor
90 Miles Cuban Cafe
Chicago
06.2018 - 06.2020
- Deliver a welcoming experience and great customer service.
- Dealt with vendors, catering, company standards, reservations, and event planning.
- Kept customer service professional, and ensured that customer needs and expectations were exceeded.
Education
Bachelor of Science - Business Management, Digital Marketing
DePaul University
Chicago, IL06.2022
Skills
- CRM Software - Salesforce
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Slack
- ERP Software - Blue Yonder
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Account Manager
WayFinder Logistics
11.2023 - Current
Senior Account Executive
WayFinder Logistics
04.2023 - 11.2023
Account Executive
Wayfinder Logistics
01.2023 - 04.2023
Sales Associate
Golden Goose
05.2022 - 01.2023
Management/Marketing Intern
90 Miles Cuban Cafe
01.2022 - 04.2022
Sales Associate
Reformation
11.2020 - 03.2021
Supervisor
90 Miles Cuban Cafe
06.2018 - 06.2020
Bachelor of Science - Business Management, Digital Marketing
DePaul University
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